Skills/Shared Values/Staff/Style

• Prioritize efficient and corruption free PDS

• Appointment of high-integrity officials, reporting directly to CM
• Communication from the top: Making PDS the top agenda at all
district level meetings
• “I asked the villagers whom did they trust for the delivery of food
grains and these were the institutions they mentioned. Moreover, it
made sense because these ensured collective responsibility”

• Private run FPS shops  FPS managed by Community-based organizations

• Parallel monitoring systems (independent of the system responsible
for the execution):
• call centers with toll-free numbers for raising grievances and independent
vigilance mechanism for their address
• The overall work environment was positive, and officials and their
work were duly recognized and rewarded; poor performers and
offenders were dealt with firmly.

• Culture at the top percolated to the bottom

• Reforms to create awareness and involve people in the entire
delivery mechanism of PDS
• Rice festival, 7th of each month