TOURISM AND HOSPITALITY DEPARTMENT

COMMUNICATIVE ENGLISH 3 ( AE 501 )

MINI PROJECT: STUDENTS’ SATISFACTION OF THE

CAFETERIA IN POLITEKNIK KOTA KINABALU
GROUP MEMBER :
NURUL ZAFIRAH BINTI ZAIMAN ( 07DHK13F1004 )
NUR ALFIZAH MAILON ( 07DHK13F1006 )
AIDIL BINTI JOHN BONGCASAN ( 07DHK13F1010 )
NUR ADIELA RASID ( 07DHK13F1065 )
NUR SYAFIQAH HANI BT ROSLI ( 07DHK13F1018 )

LECTURE

MISS GEORGINIA ALICIA EJUS

 BACKGROUND

We believe that not all the student satisfied with the cafeteria facilities. Therefore, this is important
to make the students’ comfortable with the cafeteria facilities. This presentation is based on the
findings of a survey conducted from 25 September 2015-2 October 2015. Questionnaires were
distributed to students’ in all department.
 PURPOSE

We are conducting a survey about the student’s satisfaction of the cafeteria in Politeknik
Kota Kinabalu. The purpose is to get the feedback from students’ satisfaction the cafeteria facilities.
 METHOD

Around this survey, 50 respondents were chosen randomly to fill the questionnaire. The
questionnaire were distributed and collected by each of the member group. We using likert scale to
complete the questionnaire.
 FINDINGS

GENDER
28
NUMBER OF STUDENTS

27

26

25

24 MALE
23 FEMALE
22

21
MALE FEMALE
GENDER
 DEPARTMENT
25

20
NUMBER OF STUDENTS

15
JKE
JKA
JKAM
10
JP
JPH
5

0
JKE JKA JKAM JP JPH
DEPARTMENT
 QUESTION 1
FOOD PRICE IN THE CAFETERIA ARE AFFORDABLE
18

16

14
NUMBER OF STUDENTS

12

10 STRONGLY DISAGREE
DISAGREE
8
AGREE
6 STRONGLY AGREE
4

0
STRONGLY DISAGREE DISAGREE AGREE STRONGLY AGREE
SCALE
 QUESTION 2
FOOD PROVIDED IN THE CAFETERIA ARE FRESH
25

20
NUMBER OF STUDENTS

15
STRONGLY DISAGREE
DISAGREE
10 AGREE
STRONGLY AGREE

0
STRONGLY DISAGREE DISAGREE AGREE STRONGLY AGREE
SCALE
 QUESTION 3
CAFETERIA'S EMPLOYEE PROVIDE GOOD SERVICES
25

20
NUMBER OF STUDENTS

15
STRONGLY DISAGREE
DISAGREE
10 AGREE
STRONGLY AGREE

0
STRONGLY DISAGREE DISAGREE AGREE STRONGLY AGREE
SCALE
 QUESTION 4
CLEANLINESS OF THE CAFETERIA
30

25
NUMBER OF STUDENTS

20

STRONGLY DISAGREE
15
DISAGREE
AGREE
10 STRONGLY AGREE

0
STRONGLY DISAGREE DISAGREE AGREE STRONGLY AGREE
SCALE
 QUESTION 5
WIFI CONNECTION PROVIDED FOR STUDENTS
25

20
NUMBER OF STUDENTS

15
STRONGLY DISAGREE
DISAGREE
10 AGREE
STRONGLY AGREE
5

0
STRONGLY DISAGREE DISAGREE AGREE STRONGLY AGREE
SCALE
 QUESTION 6
CAFETERIA ARE ACCESSIBLE FOR STUDENTS
25

20
NUMBER OF STUDENTS

15
STRONGLY DISAGREE
DISAGREE
10 AGREE
STRONGLY AGREE

0
STRONGLY DISAGREE DISAGREE AGREE STRONGLY AGREE
SCALE
 QUESTION 7
CAFETERIA PROVIDED ENOUGH CUTLERIES
25

20
NUMBER OF STUDENTS

15
STRONGLY DISAGREE
DISAGREE
10 AGREE
STRONGLY AGREE

0
STRONGLY DISAGREE DISAGREE AGREE STRONGLY AGREE
SCALE
 QUESTION 8
CAFETERIA PROVIDE SINKS TO WASH THE DIRTY
DISHES
20

18

16
NUMBER OF STUDENTS

14

12
STRONGLY DISAGREE
10
DISAGREE
8 AGREE
6 STRONGLY AGREE

0
STRONGLY DISAGREE DISAGREE AGREE STRONGLY AGREE
SCALE
 QUESTION 9
CAFETERIA PROVIDE TOILET FACILITIES
35

30

25
NUMBER OF STUDENTS

20
STRONGLY DISAGREE
DISAGREE
15
AGREE
STRONGLY AGREE
10

0
STRONGLY DISAGREE DISAGREE AGREE STRONGLY AGREE
SCALE
 QUESTION 10
FEELING SAFE AT THE CAFETERIA AWAY FROM THE
STRAY DOG
30

25
NUMBER OF STUDENTS

20

STRONGLY DISAGREE
15
DISAGREE
AGREE
10
STRONGLY AGREE
5

0
STRONGLY DISAGREE DISAGREE AGREE STRONGLY AGREE
SCALE
 CONCLUSION

It can be concluded that most of the student of all department in Politeknik Kota Kinabalu agree
and satisfied with 60% students that are satisfied about the cafeteria that are provided in Politeknik
Kota Kinabalu, Sabah.
 RECOMMENDATIONS

The cafeteria need to provide a fresh food for the students. Besides, cafeteria need to
provide Wi-Fi connection for the student’s usage. Furthermore, cafeteria need to provide sinks to
wash the dirty dishes. Lastly, cafeteria should provide enough toilet facilities for students.