Professional Documents
Culture Documents
Nelson & Quick: Work Teams and Groups
Nelson & Quick: Work Teams and Groups
and geographical
diversity
Stages of Group Formation
Data/Info Contributor
Give information
Initiate activities
Test ideas
Seek information
Summarize ideas Coordinate activities
Evaluate effectiveness
Elaborate concepts
Diagnose problems
Team Task Functions
Maintenance Functions - those activities essential to
the effective, satisfying interpersonal relationships
within a team or group
Follow others’ lead
Support others
Harmonize conflict
Set standards
Express member feelings Test group decisions
Gatekeep communication
Test consensus
Reduce tension
Why Teams?
SOURCE: Managing in the New Team Environment, by Hirschhorn, © 1991. Reprinted by permission of Prentice-Hall, Inc.,Upper Saddle River, N. J.
Quality Circles & Teams
Quality Team - a team that is part of an organization’s
structure & is empowered to act on its decisions
regarding product & quality service
Quality Circles (QC) - a small group of employees
who work voluntarily on company time, typically
one hour per week, to address work-related
problems
QC’s deal with substantive issues
Do not require final decision authority
Psychological Intimacy -
emotional & psychological
closeness to other team
or group members
Integrated Intimacy -
closeness achieved
through tasks & activities
Foundations for Empowerment
An attribute of a
person or of an
organization’s culture
Encourages
participation
Preparation & careful
planning focuses
empowered employees
Solve specific and
global problems
Empowerment Skills
Competence Process
Skills Skills
Self-
management
or
Team skills
Cooperative
and Helping Communication
Behaviors Skills
Self-Managed Teams
Upper Echelons -
A top-level executive team
in an organization
Top management's Organization reflects Management team's
background characteristics top management's leadership, composiiton, &
predict organizational values, competence, dynamics influences the
characteristics ethics, & unique characteristics organization's performance
Executive Tenure &
Organizational Performance
High
relative to the industry average
Organizational performance
Low
1 7 14
CEO tenure (years)Source: D. Hambrick, The Seasons of an Executive’s Tenure, keynote address, the
Sixth Annual Texas Conference on Organizations, Lago Vista, Texas, April, 1991.
Multicultural Teams
Multicultural groups represent
three or more ethnic backgrounds.
Diversity may increase uncertainty,
complexity, & inherent confusion in
group processes. Culturally
diverse groups may generate more
& better ideas & limit groupthink.
Triangle for Managing
in the New Team Environment
Manager
Team Individuals
L. Hirschhorn, Managing in the New Team Environment, (pages 13/14). Copyright© 1991 Addison-Wesley Publishing Company, Inc. Reprinted by permission of Addison Wesley Longman.