ENHANCED SERVICES OF SPC

PRESENTED BY-
AMAN JAIN (11500316139)
AISHWARYA KUNDU (11500316140)
AGNIVO BANERJEE (11500316141)
ABHIRUP BOSE (11500316143)
CATEGORIES OF ENHANCED SERVICES

• Category 1: Services associated with the calling subscriber and designed to

reduce the time spent on dialling and the number of dialling errors

• Category 2: Services associated with the called subscriber and designed to

increase the call completion rate

• Category 3: Services involving more than two parties

• Category 4: Miscellaneous services.
CATEGORY 1 ENHANCED SERVICES

• Abbreviated dialling(AD): Allows an entitled subscriber to call any of a

predefined list of other subscribers by dialling just one or two digits.
• Recorded number calls or no dialling calls: Permits a subscriber to call
a predetermined number by simply lifting the handset without dialling any
digit whatsoever.
• Call back when free: Permits the calling subscriber to instruct the
exchange, when the called party is busy, to monitor the called line and ring
him back when it becomes free.
CATEGORY 2 ENHANCED SERVICES

• Call forwarding: Enables a subscriber to instruct the exchange to forward

all his calls to another number.

• Operator answer: Diverts all the calls of a subscriber to an operator, who

answers the calls, takes down messages which are communicated to the
subscriber whenever he calls the operator.
CATEGORY 3 ENHANCED SERVICES

• Calling number record: Keeps a record of the numbers calling the subscriber
when he is unable to attend to the calls.
• Call waiting: Provides an indication to a busy subscriber that another party
is trying to reach him.
• Consultation hold: Enables a subscriber in conversation to place the other
subscriber on hold and contact a third subscriber for consultation.
• Conference calls: Extension of consultation hold feature. After the third
party is brought in, a conference connection is set up. Each of the parties then
receive the speech signals of the others and can proceed with the
conversation.
CATEGORY 4 ENHANCED SERVICES

• Automatic alarm: Allows a user to record the time at which the alarm call is
to be given.
• STD barring: To prevent misuse of telephones with STD/ISD facility in office
premises, a manual lock is used which permits a user to activate or deactivate
STD/ISD facility.
• Malicious call tracing: Enables the subscriber to obtain the complete
information about the call in progress by a single button operation.
THANK YOU!