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Two-Factor Theory (Frederick Herzberg)

/ Also called Motivation-hygiene theory


Comparison of Satisfiers and Dissatisfies
Frederick Herzberg asked people to describe, in detail, situations
in which they felt exceptionally good or bad about their jobs. These
responses were then tabulated and categorized:

Hygiene Factors Motivators


“Factors characterizing events on “Factors characterizing events on
the job that lead to extreme job the job that lead to extreme job
dissatisfaction” satisfaction”

 Pay  Achievements
 Policies  Responsibility
 Working conditions  Work itself
 Supervisors  Recognition
 Company policies  Advancement
 Benefits  Growth
(Extrinsic Rewards) (Intrinsic Rewards)

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