Future State Process Agreement

Workshop

February, 20??
 Agenda
1. Overview
• Program & you
• Draft Target Operating Model
2. Pilots / Projects
• Review & finalise process maps, including your feedback
• Use scenarios to test process maps, business to present examples of process,
in “real life”
• Review & finalise process documentation
• Finalise process metrics
• Finalise People Capability and Skills Matrix
3. Next Steps
4. Questions
 Program (Project) overview
• xxxxxxx
 Program Vision

“ ???????????

“
Shared by ???????
How the workshops will support
delivery of the program
 Your role in the workshops is
important
• You provide the knowledge and expertise to
shape the future of ?????
• You offer suggestions and insights into how
things may be done better
• You provide examples of best practices in ????
we can build from
• You are a conduit of information between the
program and your team
 Where are we now?

Initial Project team Confirmation Project team Agreement

workshop follow-up workshop follow-up workshop

We are here
Aim:
•Review and finalise future processes
•Agree opportunities for ???????
•Agree metrics
•Agree skills and capabilities to deliver the future processes
 Activity 1 - Process Map Review
• Objective:
(a) Review the processes developed in the initial
& confirmation workshops, as amended
following your feedback
(b) Resolve any issues
(c) Agree that the new standard process would
meet your Group’s service delivery
requirements.
 Activity 2 - Business to present “real
life” examples of process
• Objective:
(a) Take 2 scenarios from the business and run
through the process
(b) Check: Is it fit for purpose?
(c) Agree that the process meets business needs
 Activity 3 - Volume and Metrics

• Objective:
(a) Quantify volume, process times and quality
metrics by process including source of metrics
(b) Agree & finalise the metrics
 Activity 4 – Skills and Capabilities

• Objective:
To think about the skills and capabilities that
would be needed to deliver the service
efficiently and effectively within that TOM
component.
 After this workshop
 Finalize all workshop and Project documentation
and send to you as finalized
 Ensure all documentation is agreed so that the
Project may proceed

Thank you
?