Process Capability and Skills Matrix Sample template

Process Name:
Version: Date:
Framework Phase:
Core capabilities / skills required to complete the group of processes, process or sub-processes

Knowledge, Capabilities
and Skills Required
→ Basic General Technical or
Customer Transation Knowledge Knowledge Specialist Project Knowledge of Strategy /
Across one or Across one or Knowledge in one Management / Business Policy
Service Processing Areas
Group of Processes, Process more HR more HR or more HR Team Leadership Development
or Sub-Processes Subject Areas Subject Areas Subject Areas
↓

Key: 1 Mandatory Core Competency

2 Desirable, and Not Essential
3 Not required
EXAMPLE
Process Capability and Skills Matrix
Process Name: OHS Claims Processing
Version: V1.0 Date: 23-July-2011
Core capabilities / skills required to complete the group of processes, process or sub-processes

Knowledge, Capabilities
and Skills Required
→ Basic
Knowledge
General
Knowledge
Technical or
Specialist Project Strategy /
Customer Transation Knowledge of
Across one or Across one or Knowledge in one Management / Business Policy
Service Processing Areas
more HR more HR or more HR Team Leadership Development
Group of Processes, Process Subject Areas Subject Areas Subject Areas
or Sub-Processes
↓

Notification 1 1 2 2 3 3 2 3

Assessment 3 1 1 2 2 2 2 3

Approval 1 1 2 2 3 2 2 3

Payment 2 1 2 2 2 3 2 3

Finalization 2 1 2 2 3 3 2 3

Key: 1 Mandatory Core Competency

2 Desirable, and Not Essential
3 Not required
Validation lists:

Understand

Innovate

People