TRANSFORMATIONAL

LEADERSHIP
at STARBUCKS

Team 10
OUTLINE
Overview
Starbucks is a world renowned specialty coffee
maker.

It roasts, markets and retails specialty coffee.

It offers blends of coffee, handcrafted beverages,

merchandise, and food items, ready-made drinks,
and Starbucks ice cream.
 EFFECTS
POSITIVE
Organizational commitment
leader as a role model

Higher motivation
empowered “partners”
 EFFECTS
Job satisfaction
retention and morale
Boost the creativity
card and Frappucino
Organizational performance
satisfied customer experience
 EFFECTS
N E G AT I V E
Decreased solidarity
- Jealousy
- Resentment

Stress
- Urge to be innovative
THANK YOU