Professional Documents
Culture Documents
’’NIKE’’
PRESENTER’S NAME
1) TASHRINA MANN
2) ARUNA
SUBRAMANIAM
3) SARMELA
DAMOTHERAN
Overview of Organization
PEOPLE
HARDWARE
SOFTWARE 5 MAIN
COMPONENTS
DATA
NETWORK
Customer Journey Map
Jack shoe become worn out
He likes one of the shoes and tries on wearing the shoe but it does not
fit him/her
He inform the salesperson. The salesperson went to the store room to
check on the size and unfortunately he says the show for that particular
size is out of stock
Since Jack is a die-hard fan of Nike brand, he does not go to other shop to buy
another pair of shoes. Instead he makes an order at Nike store and make payments to
confirm order
After waiting for almost 4-6 weeks, the Jack received the Nike shoe
PRICE OF THE
• High production cost
SHOE
DESIGNING OF
PERFECT SHOE
STRENGTH OF
THE SHOE
GETTING
CREATIVE
Customer Journey Map
More Choices
Customization
Time Frame
Key Changes