RESPONSIBLE

ALCOHOL SERVICE
WE OWE IT TO OUR GUESTS.

THIS WAY WE BUILD TRUST

&
CONFIDENCE
 What might happen if you let an
intoxicated guest drive him/herself home?
 Possible car accident

 Possible injuries

 Possible death

 Possible lawsuit against the hotel

 An average liquor liability suit in the US

costs a bar or restaurant approx $5,00,000
 EFFECTS OF ALCOHOL
 Slows down the nervous system

 Loss of inhibition

 Slurred speech

 Loss of some muscle coordination

 Aggressiveness
 BLOOD ALCOHOL
CONCENTRATION (BAC)
 Alcohol is absorbed directly into the
bloodstream from the stomach and
intestine
 BAC is an indicator of how much alcohol
is in the blood
 At 0.10 level, a guest is legally intoxicated
in most countries and driving ability is
impaired
 At 0.20 a guest is a 100 times greater
traffic risk
 FACTORS AFFECTING ABSORPTION OF
ALCOHOL INTO THE BLOOD
 Amount of alcohol consumed

 How quickly the alcohol is consumed

 The guest’s weight

 The guest’s sex

 Whether the guest eats before or while drinking

Whose BAC will be lower after drinking the
same amount of alcohol?

A man weighing 100 Kg’s or a man

weighing 75 Kg’s?

 A man weighing 100 Kg’s.

 Alcohol generally affects small people

more intensely than heavier people.
Whose BAC will be lower after drinking the
same amount of alcohol?
A man or a woman of the same weight?

 The man

 Alcohol is absorbed more quickly in

women
 Does eating slow down or speed
up the absorption of alcohol?

 Eating slows down the absorption of

alcohol in the blood
 How to prevent a guest from
becoming intoxicated.
 First make sure the guest is old enough to drink.
 Measure drinks according to the rules
 Do not serve a guest more than one drink at a time
 Do not serve several drinks to a guest within a short
period of time
 Offer guests food when they are having a drink
 Have an idea of how many drinks guests are
consuming
 Know the stages of intoxication
 THE STAGES OF INTOXICATION
THE GREEN ZONE

 There are no noticeable behaviour changes in

the guests

 Drinks can continue to be served

 THE STAGES OF INTOXICATION
THE YELLOW ZONE

 Guests gets noticeably louder or more

quiet

 Guest becomes overly friendly with

others

 Guest complains about weak drinks and

slow service
 WHAT TO DO
 Keep an eye on the guest

 Keep count of the number of drinks served and

the time span in which they are served

 Recommend food

 Serve drinks at a slower pace/ rate

 THE STAGES OF INTOXICATION
THE RED ZONE
 Guest has trouble walking and may fall or
stumble

 Guest asks for doubles

 Guest has slurred speech and may be

incoherent

 Guest has a hard time picking up change

 Guest starts arguing with others

 WHAT TO DO
 Tactfully, but firmly, inform guest that no more
alcoholic drinks will be served

 Offer nonalcoholic drinks and food

 If guest is planning on driving home, offer ride in a

taxi or hotel car or offer to call another party.

 If an intoxicated guest leaves in his or her car, get

license plate number