ISO 9001:2015

AWARENESS

A RE-ECHO TO PHIL.ADMIN. SYSTEM CLASS ( THURSDAY)

BY: JAVELIN F. ESPINAS
MPA STUDENT-PSU
ISO 9001:2015
Potential benefits to an organization of implementing a Quality
Management System based on this Standard:

1.Ability to provide products and services that meet customer and

applicable statutory and regulatory requirements
2.Facilitating opportunities to enhance customer satisfaction
3. Addressing risks and opportunities associated with its context and
objectives
4.Ability to demonstrate conformity to specified QMS requirements
Major differences
•New structure: High Level Structure
•Easier for organizations with multiple management systems
•Risk-based thinking
•Improved applicability for services
•Increased emphasis on organizational context
•Increased leadership requirements
•Less emphasis on documents
•Greater emphasis on achievingdesired outcomes to
improve customer satisfaction
 ISO 9001:2015
•QMP 1 – Customer Focus
•QMP 2 – Leadership
•QMP 3 – Engagement of People
•QMP 4 – Process Approach
•QMP 5 – Improvement
•QMP 6 – Evidence-based Decision Making
•QMP 7 – Relationship Management
PDCA is a tool to manage processes and
systems.
PDCA enables an organization to ensure
that its processes are adequately
resourced and managed, and that
opportunities for improvement are
determined and acted on.
PROCESS APPROACH
 Define the context of the organization
 Define the scope, objectives and policies
 Determine the processes
 Determine the sequence of processes
 Define ownership and accountability
 Define need for documented information
 Define interfaces, risks and activities within process
 Define monitoring and measuring requirements
 Define the resources needed
 Implement verify the process against its planned objectives
Improvement
RISK-BASED THINKING

 enables an organization to determine the factors that could cause

its processes and its QMS to deviate from planned results, to put
preventive controls to minimize negative effects and to make
maximum use of opportunities as they arise.

 Concept of Preventive Action is expressed through the use of Risk

Based Thinking.
 The whole QMS - A preventive tool.