GLOBAL COMMUNICATION

COMPETENCE
The ability of individuals that relates
effectively to self and others in daily
life.
 CONCEPT OF COMPETENCE
by Chen (2005)

1. It is the cognitive ability to understand

situational and environmental requirements;
2. It is motivation to demonstrate the ability
to understand situational and environmental
requirements; and
3. It is effectiveness and appropriateness for
accomplishing specific goals in interaction.
• Communication competence is defined
as an innate individual trait that is not
related to personal intellect or
education (Chen, 2005).
• Communication Competence is an
internal ability that is naturally
enhanced and luminated through the
promotion of empathy in the process of
socialization (Weinstein, 1969).
• In the global communication context,
competence requires individuals to be
equipped with the ability to
acknowledge, respect, tolerate, and
integrate cultural differences in order
to be qualified for enlightened global
citizenship (Chen & Starosta, 1997,
2003).
Model of
 MODEL OF GLOBAL COMMUNICATION COMPETENCE
GLOBAL MINDSET MAPPING THE CULTURE
• Impel to broaden perspective • Bewilderment of Differences
• Motivate to respect diversity • Frustration of Differences
• Expect to reconcile conflict • Cognitive Analysis
• Propel to regulate chancge • Emphatic Immersion
• Orient to globalizing process

GLOBAL
COMMUNICATION
COMPETENCE

UNFOLDING THE SELF ALIGNING THE INTERACTION

• Ceaseless purifying • Language ability
• Continuous learning • Behavioral flexibility
• Cultivate sensitivity • Interaction management
• Develop creativity • Identity maintenance
• Foster empathy • Managing changes