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ICT
Standardization of the
Review of the design based
product criteria and the
method of manufacturing on test result
QUALITY FUNCTION DEPLOYMENT (QFD)
Refers to:
a. Determining what will satisfy the customer.
b. Translating that customer desires into the target design
QFC is used early in the design process to help determine what will satisfy the
customer and where to deploy quality efforts. One of the tools of QFC is the house of
quality, a graphic technique for defining the relationship between customer desires
and product or service.
SEVEN BASIC STEPS
1. Identify customer wants.
2. Identify how the good/service will satisfy customer wants.
3.Relate customer wants to product hows.
4. Identify relationships between the firm’s how.
5. Develop important ratings.
6. Evaluate competing products.
7. Determine the desirable technical attributes, your performance, and the