“The mind is like a parachute, it

works best when it’s open”

Otak kita bekerja seperti parasut,

Ia akan bermanfaat kalau terbuka
Dalai Lama
“If you want different
results,
you have to try different
approaches”

Bila anda ingin mendapat hasil yang berbeda, anda

harus melakukan dengan cara yang berbeda
“To get different results,
you have to do something
different”

Untuk mendapat hasil yang berbeda, harus dilakukan

dengan cara yang berbeda
“If you always do what you’ve always
done, you always get what you’ve always
gotten.”

Jessie Potter
Stars can’t shine without darkness

Bintang tidak akan bersinar tanpa kegelapan

Belajarlah
dari kesalahan

“Seorang mukmin itu tidak akan jatuh ke dalam lubang

yang sama untuk kedua kalinya”
(H.R. Bukhari dan Muslim)
“If ‘Plan A’ didn’t work, the
alphabet has 25 more letters!”
Stay cool.
“I have not failed. I’ve just found
10,000 ways that won’t work”
Thomas Edison
 “You never get a second chance
to make a good first impression”

---- Will Rogers

"You do not lead by hitting people over the head - that's assault, not leadership." --Dwight D. Eisenhower

"The key to successful leadership today is influence, not authority." --Ken Blanchard

"Leadership rests not only upon ability, not only upon capacity; having the capacity to lead is not enough. The leader must be
willing to use it. His leadership is then based on truth and character. There must be truth in the purpose and will power in the
character." --Vince Lombardi

"I start with the premise that the function of leadership is to produce more leaders, not more followers." --Ralph Nader

"If your actions inspire others to dream more, learn more, do more and become more, you are a leader." --John Quincy
Adams

"Leadership is a combination of strategy and character. If you must be without one, be without the strategy." --Gen. H.
Norman Schwarzkopf
“Better to light one candle than to
curse the darkness.”
’t walk in front of me, I may not follow.
Don’t walk behind me, I may not lead.
Walk besides me and be my friend.

~Albert Camus
A goal without a
plan is just a
Antoine de Saint-Exupéry
wish
Failing to plan is planning
to fail Allan Lakein

If you fail to plan, you plan to fail

"You do not lead by hitting people over the head - that's assault, not leadership." --Dwight D. Eisenhower

"The key to successful leadership today is influence, not authority." --Ken Blanchard

"Leadership rests not only upon ability, not only upon capacity; having the capacity to lead is not enough. The leader must be
willing to use it. His leadership is then based on truth and character. There must be truth in the purpose and will power in the
character." --Vince Lombardi

"I start with the premise that the function of leadership is to produce more leaders, not more followers." --Ralph Nader

"If your actions inspire others to dream more, learn more, do more and become more, you are a leader." --John Quincy
Adams

"Leadership is a combination of strategy and character. If you must be without one, be without the strategy." --Gen. H.
Norman Schwarzkopf
1. Be Impeccable With Your Word
Speak with integrity. Say only what you mean. Avoid using the word to speak against yourself
or to gossip about others. Use the power of your word in the direction of truth and love.

2. Don't Take Anything Personally

Nothing others do is because of you. What others say and do is a projection of their own
reality, their own dream. When you are immune to the opinions and actions of others, you
won't be the victim of needless suffering.

3. Don't Make Assumptions

Find the courage to ask questions and to express what you really want. Communicate with
others as clearly as you can to avoid misunderstandings, sadness and drama. With just this
one agreement, you can completely transform your life.

4. Always Do Your Best

Your best is going to change from moment to moment; it will be different when you are
healthy as opposed to sick. Under any circumstance, simply do your best, and you will avoid
self-judgment, self-abuse and regret.
“Say only what you mean.
The word is the most powerful tool we
have as human.”
--The Four Agreements
'if' by rudyard kipling
If you can keep your head when all about you
Are losing theirs and blaming it on you,
If you can trust yourself when all men doubt you,
But make allowance for their doubting too;
If you can wait and not be tired by waiting,
Or being lied about, don't deal in lies,
Or being hated, don't give way to hating,
And yet don't look too good, nor talk too wise:

If you can dream - and not make dreams your master,

If you can think - and not make thoughts your aim;
If you can meet with Triumph and Disaster
And treat those two impostors just the same;
If you can bear to hear the truth you've spoken
Twisted by knaves to make a trap for fools,
Or watch the things you gave your life to, broken,
And stoop and build 'em up with worn-out tools:

If you can make one heap of all your winnings

And risk it all on one turn of pitch-and-toss,
And lose, and start again at your beginnings
And never breath a word about your loss;
If you can force your heart and nerve and sinew
To serve your turn long after they are gone,
And so hold on when there is nothing in you
Except the Will which says to them: "Hold on!"

If you can talk with crowds and keep your virtue,

Or walk with kings - nor lose the common touch,
If neither foes nor loving friends can hurt you,
If all men count with you, but none too much;
If you can fill the unforgiving minute
With sixty seconds' worth of distance run,
Yours is the Earth and everything that's in it,
And - which is more - you'll be a Man, my son!
Rudyard Kipling (1865-1936)
“Management is doing
things right;
leadership is doing the
right things”

Peter Drucker (1909-2005)

'‘Yang kita peroleh
dengan terlalu mudah
pasti kurang kita hargai.
Hanya harga mahallah
yang memberi nilai kepada segalanya.
Tuhan tahu bagaimana
memasang harga yang tepat
pada ciptaan-Nya''

Thomas Paine (1737– 1809)

''Aku memohon kekuatan, dan Tuhan memberiku kesulitan-kesulitan untuk
membuatku kuat.
Aku memohon kebijaksanaan, dan Tuhan memberiku masalah untuk
diselesaikan.
Aku memohon kemakmuran, dan Tuhan memberiku tubuh dan otak untuk
bekerja.
Aku memohon keberanian, dan Tuhan memberiku berbagai bahaya untuk ku
atasi.
Aku memohon cinta, dan Tuhan memberiku orang-orang yang bermasalah
untuk ku tolong.
Aku mohon berkah dan Tuhan memberiku berbagai kesempatan.
Aku tidak memperoleh apapun yang aku inginkan, tetapi aku mendapatkan
apapun yang aku butuhkan.''
‘Aku mheomon katauekn, dan Tuahn mbkmeireu kasetuiln-
kisteualn unutk mtubeamku kaut.
Aku moehomn kjksniaebaaan, dan Tuahn mieembrku mslaaah
utunk daeaikesslin.
Aku mmoohen kakrmeamun, dan Thaun mrkeembiu tuubh dan
oatk utunk bekrjea.
Aku moohmen keebinraan, dan Tauhn mkbreemiu babageri
byhaaa utunk ku atsai.
Aku momoehn ctnia, dan Tauhn mmikeebru ornag-ornag ynag
beaslraamh uutnk ku tlonog.
Aku mhoon beakrh dan Thuan miebrmkeu beaargbi
keseaatpmn.
Aku tdiak mereelmoph appuan ynag aku iagniknn, taetpi aku
mptnkaaeadn apuapn ynag aku bhukuatn.’‘
A room without books
is like a body without a soul.
Marcus Tullius Cicero
Perjuangan itu untuk kebenaran mas, bukan
untuk kaum kuat atau lemah (ini persepsi saya
waktu menerima wejangan etika hukum dari Prof
Sahetapy), karena itulah mata
sang dewi keadilan ditutup. Jadi carilah
kebenarannya dan perlakukan para pihak secara
adil dalam menuntut kebenaran.
"We can't all be heroes because
someone has to sit on the curb and
clap as they go by."
-- Will Rogers

"Kita semua tidak bisa menjadi pahlawan sekaligus, karena harus ada
orang yang duduk dan bertepuk tangan untuk sang pahlawan."
"Man's reach should exceed his grasp, or
what's a heaven for?"
--Robert Browning

"Cita-cita manusia harus melebihi jangkauan tangannya,

bila tidak - apa gunanya langit..?"
"Kapal akan selalu aman saat berada di
pelabuhan, tetapi bukan itu kegunaan sebuah
kapal."
-- Anonymous
A ship in harbor is safe, but that
is not what ships are built for.—J.
A. Shedd.
 A ship in harbor is safe, but that is
not what ships are built for.—J. A.
Shedd.

"Kapal akan selalu aman saat berada

di pelabuhan, tetapi bukan itu
kegunaan sebuah kapal."
"A person who trusts no one can't be trusted."
-- Jerome Blather

"Orang yang tidak mempercayai orang lain adalah

orang yang tidak bisa dipercaya"
"The person who knows "how" will always
have a job. The person who knows "why"
will always be his boss."
--Diane Ravitch

"Orang yang tahu menjawab "Bagaimana" akan selalu memperoleh

pekerjaan. Tetapi orang yang tahu "Mengapa" - akan selalu menjadi
atasannya."
 Amirul Mukminin as berkata: Yang paling celaka dari
semua manusia ialah orang yang tak dapat beroleh
beberapa saudara dalam hidupnya, tetapi yang lebih
celaka lagi ialah orang yang mendapat saudara tetapi
menghilangkannya.[7]

Amirul Mukminin as berkata: Manusia tersembunyi

di bawah lidahnya.[33]
We are the music makers, and
we are the dreamers of dreams……
Willy Wonka
 “when people leave companies,
they tend not to quit the company,
they are more likely
to have quit the boss.”
Ken Blanchard
“The talented employee may join a company
because of its charismatic leaders, its
generous benefits, and its world-class
training programs, but how long that
employee stays and how productive he is
while he is there is determined by his
relationship with his immediate supervisor"
Research from thousands of employees
Marcus Buckingham ‘First Break All The Rules’
“Only 36% of employees trust senior
management to communicate effectively”
“This drops to only 26% of employees
with more than 15 years experience”

“Only 53% felt their organisation did

a good job of keeping employees
informed”

Source: mercer hr consulting

 it’s not
what you
say……
it’s what you DO!
“take the first
step in faith. You
do not have to
see the whole
staircase.
Just take
the first
step.”
Martin Luther King
" We all see the same sky,
but think about different horizon.
Life is nothing but seeing things in
our own way, and believing our own dreams."
yang paling sulit dari belajar,
bukanlah menerima ide baru atau melakukan
perilaku baru....
yang paling sangat sulit adalah melupakan
ide lama atau perilaku lama
 “Bermimpilah!
Karena mimpi
akan menuntun
kepada pikiran
dan pikiran
menuntun
pada tindakan.”

APJ Abdul Kalam, Mantan Presiden India

" The right place to be happy in HERE.
The best time to be happy is NOW And
the way to be happy is MAKING THE
OTHERS FEEL SO
“Orang yang tidak bisa senyum
tidak usah buka toko”

Pepatah Cina
"Lakukan apa yang orang lain tidak
mau lakukan....., dan pada saatnya
nanti anda akan bisa menikmati apa
yang orang lain tidak bisa
menikmati!"
“Everything happens
through conversation”
Judith G Glaser “The DNA of Leadership”
Dalam setiap perubahan diperlukan percakapan.
Bahasa dan cara-cara yang kita pakai dalam berkomunikasi akan
menentukan komunitas, hubungan, peradaban, dan masa depan.
Kita harus memilih, apakah akan terus mempertahankan budaya
saling menyalahkan (culture of blame) dengan saling menunjuk
hidung, fokus pada apa yang tidak bisa dikerjakan oleh orang lain,
atau budaya saling menghargai (culture of appreciating), dan fokus
pada apa yang bisa kita kerjakan bersama. Mari kita bangun
peradaban yang lebih sehat.
Rhenald Kasali, Kompas 19 Nov 2007
 Progress is imposible without change,
and those who cannot change their
minds cannot change anything

George Bernard Shaw

All things must change to something new,
to something strange

Henry Wadsworth Longfellow

 A leader is a dealer in hope

Napoleon Bonaparte
 The key to successful leadership today is
influence, not authority

Kenneth Blanchard
To live is to change, and to be perfect is
to change often
John Henry
A leader takes people where they want to go. A
great leader takes people where they don’t
necessarily want to go but ought to be

Rosalynn Carter
“A journey of a thousand miles must begin
with a single step”

Lao-Tse

“Perjalanan seribu mil dimulai dengan langkah pertama”

Bekerja mirip permainan kartu remi. Anda
akan menang kalau punya kartu As: Kerja
KerAs, Kerja CerdAs, Kerja ikhlAs, dan
Kerja TuntAs

Sumilan, Mandor Kawat

“Start With Yourself,
Start Early,
Start Small,
Start Now

John C Maxwell (1993)

Developing the Leader, Within You
"Change before you have to"
Jack Welch
Stew Leonard
Rule 1
The Customer is always Right

Rule 2
If the Customer is ever wrong,
reread Rule 1

Our mission is to create happy customers.....

by selling the freshest products at the best prices
in a friendly, fun atmosphere !

"Take good care of your people

and they in turn will take good care of your customers"
 CUSTOMER

• A ‘Customer’ is the most important visitor on our premises

• He is not dependent on us. We are dependent on him
• He is not an interruption on our work. He is the purpose of it
• He is not an outsider on our business. He is a part of it
• We are not doing him a favor by serving him. He is doing us
a favor by giving us an opportunity to do so

Mahatma Gandhi
Ten factors that make customers trust or NOT
trust a company:

1. Keeps promises (76%)

2. Customer service (70%)
3. Consistently high quality (64%)
4. Effectively deals with complaints (64%)
5. Value for money (64%)
6. Honest/admit mistakes (59%)
7. Product safety (59%)
8. Meets individual needs (52%)
9. Listens to customers (51%)
10. Clear pricing (49%)

UK’s CTI Research Published Jan. 9, 2007

Ing ngarso sung tulodo,
Ing madyo mangun karso,
Tut wuri handayani
~Ki Hajar Dewantoro
Ing ngarso sung tulodo,
Ing madyo mangun karso,
Tut wuri handayani

~Ki Hajar Dewantoro

“Happy employees equal happy
customers “
“Happy employees equal happy customers “

Focus first on motivating your employees

Build a strong team of employees. Hire people with the right
competencies, get them the resources they need, motivate
them to produce, then reward them for their success.

Be an innovator
Try new things within the limits set by your bosses or your
resources. Be a continuous learner. Be the first one on your
block to_____(you fill in the blank)

Keep your place of business clean

“Our coffee makes us known,
but our people make us
famous”