What is conflict and why it happens

BY
Selbin Babu
(18MBA1139)
Content
• Conflict (Definition)
• Types of Conflicts
• Causes of Conflicts
 Conflict

A conflict is a clash of interest. The basis of conflict may

vary but, it is always a part of society. Basis of
conflict- personal, racial, class, caste, political and
international. Conflict in groups often follows a
specific course.
 Types of Conflicts

Interpersonal Intrapersonal Intragroup Intergroup

Conflict Conflicts Conflicts Conflicts
 Interpersonal Conflicts

Interpersonal conflict refers to a conflict between two

individuals. This occurs typically due to how people
are different from one another. We have varied
personalities which usually results to incompatible
choices and opinions
 Intrapersonal Conflicts
Intrapersonal conflict occurs within an individual. The
experience takes place in the person’s mind. Hence, it
is a type of conflict that is psychological involving
the individual’s thoughts, values, principles and
emotions.
 Intragroup Conflicts
Intragroup conflict is a type of conflict that happens
among individuals within a team. The
incompatibilities and misunderstandings among these
individuals lead to an intragroup conflict.
 Intergroup Conflict
Intergroup conflict takes place when a
misunderstanding arises among different teams within
an organization. For instance, the sales department of
an organization can come in conflict with the
customer support department.
 Causes of Conflicts
The first step in dealing with conflict is identifying the
specific cause of the conflict. There are several
common causes of conflict:
• A lack of common understanding
• Poor communication skills
• Unclear or unfair expectations
• Power plays and manipulations
 Refrence
Conflicts
• https://en.wikipedia.org/wiki/Conflict_(process)
Types of conflicts
• http://www.typesofconflict.org/types-of-conflict/
Causes of conflicts
• https://www.sagu.edu/thoughthub/causes-of-
conflict