Professional Documents
Culture Documents
2-1
Objectives
2-2
Re-engineering
2-3
2-4
Business Process Re-engineering
(BPR)
• Technology used to mechanize work
• Create new business rules
• Remove outdated rules
• Improve responsiveness
• Reduce costs
2-5
Business Process Re-engineering
(BPR), continued
2-6
2-7
Process Modeling
• Business process
– Business activities
• Data store
– Data needed by business process
• Data flow
– Data transferred between processes or from a
process to data store
• Organizational unit
– Units where processes take place
• Event
– Includes triggers and outcomes
2-8
Neighborhood Food Cooperative
• Weekly cycle
• Members submit list
• Lists merged
• Orders placed for
product by phone
• Suppliers confirm in
writing with invoice
• Shipments made to
cooperative
• Members collect
product
• Cooperative pays net
10 days
2-9
Basis for Best Practices
Supported by ERP Modules
2-10
Reliable Finance Company
2-11
Failure in Re-engineering
Rosenthal:
– Apply “clean slate” approach
• Continuous training for new roles
• Measure performance
• Jobs must be redesigned
• Use rewards as incentives to change
– Move away from status quo
– Too narrowly focused
– Project too general
2-12
Information Technology
Facilitates ERP
• Client-server computing allows for increase
power and control
• Integrated databases
– Reduces redundancy
• Increases data consistency
– Supports multiple functional units
– Data maintained separately from application
modules
– Database management systems
• Central data administration
• Improved data integrity
• Improved control
2-13
Process Enterprises
2-14
Case: Re-engineering the
Payment Process System at RFC
Current payment processing system
– Customers:
• Make payments at branch
– Cash, check, money order
• Mail payments to branch
– Manually processed
– Batched for deposit in afternoon
– Home Office mailed an Advice of Payment Received
• Payment made to Home Office
– Manually processed
– Batched for deposit in afternoon
– Branch mailed an Advice of Payment Received
– Each night, batch payment processing runs to
update accounts
2-15
Case: Re-engineering the Payment
Process System at RFC, continued