Total Number of Customer Complaint Issue

Weekly Report 24-30 July 2017

Reference Document sources : VIP support and Fiber Customer Department Report .
Extract on Date : 30 July 2017
Range Zone Number of complaint Completed Issue Pending Issues

1 VIP Technical support 194 178 16

2 P.P fiber customer 156 85 71
3 BB 25 7 18
4 BM 8 3 5
5 KC 4 3 1
6 KH 5 2 3
7 KP 3 3 0
8 KR 1 1 0
9 KT 2 2 0
10 MINI P.P 13 9 4
11 NOC 78 51 27
12 PL 9 4 5
13 PS 2 2 0
14 PV 2 1 1
15 SI 17 13 4
16 SR 1 1 0
17 SV 2 2 0
18 TK 5 2 3
Grand Total : 527
250
Total Number of Customer Complaint Issue weekly report 24-30 July 2017

194
200

156

150

100
78

50
25
13 17
8 5 9 5
4 3 1 2 2 2 1 2
0
VIP P.P BB BM KC KH KP KR KT MINI NOC PL PS PV SI SR SV TK
Support P.P
 Fiber Customer Department in PP and KD
Weekly Report 24 - 30 July 2017
Total Number for Customer complaint Only in Phnom Penh and KD : 175 Complaints
Completed : 125 and Pending : 50
For these complaints I only have been extracted critical points which mostly occurred in daily maintenance and make
sure which criteria or root causes often exist and should have been found solution to prevent or eliminate .
Root causes Lost-L Port switch down AirGrid Wrong port

Figures 80 52 23 9

90 Total Number of Customer Complaint Issue weekly report 24-30 July 2017
80
80

70

60
52
50

40

30 23

20
9
10

0
Lost-L Port switch down AirGrid Wrong port

This reference Document Source extracted from Complaint Report Daily on 30 July 2017
 Customer Complaint Issue Affected by
EDC and Switch
We have existing EDC Power issues which occurred last week still exist so far that affected on
customer on site PP130 and PPS323 that disconnect Customer by EDC road expansion .

Item Total Issues Completed Pending Location

EDC Complaint Issue 38 38 0 PPS323

Switch Issues 23 23 0 PP134,PPX151,PP105 and PP023

This reference Document Source extracted from Complaint Report Daily on 30 July 2017 from Construction and
Maintenance department

Note: These report Only available from 24 – 30 July 2017 for Weekly Report , for any update will be informed
later.

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