Site and Swith Issue

Description Status Hostname Current Aver

age Availability In State Status Occur date Cleared Date RootCauses Solution Due in
(ms) (ms)

Wrong direction of microwave,

BBF023 Up 172.20.10.135 10.18 41.4 94.37% 0d 19h 15m Mr. Sovanvuth gone to adjuste.
Cleared 29-Nov-17 29-Nov-17 Mr. Sovanvuth gone to adjuste. 0
Broken Ractify and down have
KKF015 Down 172.20.156.79 4.62 25.2 81.18% 0d 18h 40m Pending 29-Nov-17 spare part now waiting spare have spare part now waiting spare part 692
part
KKF020 Down 172.20.156.70 5.54 8.27 79.90% 0d 18h 40m Pending 29-Nov-17 Under link of KKF015 Under link of KKF015 692
KKP001 Down 172.20.156.101 5.16 17.5 81.24% 0d 18h 40m Pending 29-Nov-17 Under link of KKF015 Under link of KKF015 692
PP033-SW2 Down 172.20.4.42 3.58 19.3 99.66% 0d 16h 55m Not Used Stop use anymore 43760
SIF009-Net1 Up 172.20.65.101 9.06 8.09 99.14% 0d 23h 35m Cleared 29-Nov-17 29-Nov-17 Change switch to MR 56 Change into Ring MR 5&6 0
SVS053P Up 172.20.161.103 7.19 14 98.12% 0d 15h 40m Cleared 29-Nov-17 29-Nov-17 Broken Ractify Replace with new one 0
SVS053P-OMP Up 172.20.161.111 7.4 26 96.07% 0d 15h 40m Cleared 29-Nov-17 29-Nov-17 Broken Ractify Replace with new one 0
KCF028 Up 172.20.92.218 5.04 59.8 89.46% 0d 0h 30m Cleared 30-Nov-17 30-Nov-17 power EDC disconnect 0
KSF021(New) Up 172.20.1.180 3.59 3.87 97.71% 0d 1h 55m Cleared 30-Nov-17 30-Nov-17 Engineer going to check. 0
SIS050-Net1 Down 172.20.65.60 9.06 8.24 98.26% 0d 23h 0m 30-Nov-17 Move to MR 5 6 Change into Ring MR 5&6 691
SVF018 Up 172.20.161.112 345.52 54.7 88.74% 0d 0h 25m Cleared 30-Nov-17 30-Nov-17 power EDC disconnect 0
TKF013 Up 172.20.11.17 4.86 8.11 87.68% 0d 0h 10m Cleared 30-Nov-17 30-Nov-17 power EDC disconnect 0
TKF028 Up 172.20.11.60 5.56 6.08 85.22% 0d 0h 15m Cleared 30-Nov-17 30-Nov-17 Under link of TKF013 0
TKF032 Up 172.20.11.38 5.79 13.3 82.46% 0d 0h 15m Cleared 30-Nov-17 30-Nov-17 Under link of TKF013 0
BMS015-Genting-Casino Down 172.20.62.247 7.06 7.12 17.54% 0d 14h 30m 1-Dec-17 690
KCF057 Down 172.20.100.174 64.89 44.5 93.96% 0d 1h 30m 1-Dec-17 690
KCF060 Down 172.20.92.83 8.77 18.3 88.20% 0d 1h 20m 1-Dec-17 690
KCF067-SW2 Down 172.20.92.74 5.19 18.3 94.85% 0d 1h 20m 1-Dec-17 690
KCF067-SW3 Down 172.20.92.213 4.87 6.28 94.21% 0d 1h 20m 1-Dec-17 690
KRF012-SW2 Down 172.20.92.12 8.39 54.2 89.53% 0d 1h 5m 1-Dec-17 690
KRF018 Down 172.20.92.55 8.11 13.7 94.19% 0d 1h 20m 1-Dec-17 690
KRF018-SW2 Down 172.20.92.211 7.4 42 92.35% 0d 1h 20m 1-Dec-17 690
KRF023 Down 172.20.92.85 7.66 14 93.99% 0d 1h 20m 1-Dec-17 690
PPF081-SW2 Down 172.20.1.213 3.29 3.38 39.19% 0d 3h 15m 1-Dec-17 690
PPX140-SW2 Down 172.20.1.205 3.1 26.2 97.21% 0d 0h 15m 1-Dec-17 690
SVF030 Down 172.20.161.116 13.17 52.4 85.46% 0d 0h 10m 1-Dec-17 690
KCF044-SW2 Down 172.20.92.81 4.6 5.97 0.955 0d 0h 40m 6-Dec-17
KDF042 Down 172.20.11.54 83.17 17.9 0.9919 0d 0h 5m 6-Dec-17
KSF018 Down 172.20.11.121 4.23 14.8 0.8443 0d 10h 50m 6-Dec-17
KSF024 Down 172.20.11.44 947.31 41.6 0.9291 0d 10h 50m 6-Dec-17
KSF026 Down 172.20.11.191 11.61 13.2 0.7528 0d 10h 50m 6-Dec-17
PPS480-SW2 Down 172.20.1.174 3 3.07 0.9854 0d 14h 50m 6-Dec-17
PPS480-SW3 Down 172.20.1.175 2.73 21.7 0.9762 0d 14h 50m 6-Dec-17
PVF012 Down 172.20.100.51 8.36 25 0.933 0d 0h 45m 6-Dec-17
PVF012(KR-Net1) Down 172.20.100.51 8.36 25 0.933 0d 0h 45m 6-Dec-17
PVF015 Down 172.20.92.92 7.02 54 0.8275 0d 0h 60m 6-Dec-17
PVF027 Down 172.20.92.67 5.64 15.7 0.8427 0d 0h 30m 6-Dec-17
PVP001 Down 172.20.100.51 8.36 25 0.933 0d 0h 45m 6-Dec-17
KKF015 Down 172.20.156.79 4.53 25.7 0.8076 0d 8h 0m 7-Dec-17
KKF020 Down 172.20.156.70 5.46 8.26 0.7945 0d 8h 0m 7-Dec-17
KKP001 Down 172.20.156.101 5.16 17.8 0.8079 0d 8h 0m 7-Dec-17
PP107 Up 172.20.0.117 880.83 21.6 0.9818 0d 4h 55m 7-Dec-17 22-Oct-19 affect from PPF065 684
PPF065-SW2 Up 172.20.0.126 3.32 38.4 0.9889 0d 3h 20m 7-Dec-17 22-Oct-19 power EDC disconnect Take DG to start for temporary 684
PPF065-SW3 Up 172.20.0.127 2.54 2.78 0.9973 0d 3h 20m 7-Dec-17 22-Oct-19 power EDC disconnect Take DG to start for temporary 684
KDF032 Down 172.20.125.192 17.97 50.6 72.67% 0d 5h 35m 10-Dec-17
KDF044 Down 172.20.125.195 926.3 54.8 87.89% 0d 5h 35m 10-Dec-17 Power EDC disconnect
KDF069 Down 172.20.125.197 5.17 38.5 82.78% 0d 5h 35m 10-Dec-17 Underlink KDF044
PPF133 Down 172.20.10.116 359.8 19.3 98.78% 0d 0h 10m 10-Dec-17
TKF012 Down 172.20.125.198 6.59 71.1 79.26% 0d 5h 35m 10-Dec-17
PP004 Down 172.20.3.14 3.1 7.88 99.01% 0d 5h 45m 14-Dec-17
PP004-SW2 Down 172.20.3.13 3.14 18.4 99.25% 0d 5h 45m 14-Dec-17
PP004-SW3 Down 172.20.3.250 3.06 8.26 98.95% 0d 9h 40m 14-Dec-17
PPS323-SW2-Regent-Park-POP Down 172.20.0.233 3.16 40.2 93.60% 0d 16h 0m
14-Dec-17
BBF047-Cust_SINOMA_Cement Down 172.20.50.158 6.36 22.4 88.36% 0d 3h 20m
14-Dec-17

BBF047-Cust_SINOMA_Cement-SW2
Down 172.20.50.217 5.97 49 98.20% 0d 3h 20m
14-Dec-17
BMS001 Down 172.20.60.51 6.98 10.2 99.27% 0d 4h 45m 14-Dec-17
KCS129-SW2 Down 172.20.100.136 4.03 18.1 95.37% 0d 0h 55m 14-Dec-17
KSF018 Down 172.20.11.121 179.05 15.5 84.52% 0d 9h 45m 14-Dec-17
KSF024 Down 172.20.11.44 3.77 43.3 92.91% 0d 9h 45m 14-Dec-17
KSF026 Down 172.20.11.191 11.02 13.3 75.47% 0d 9h 45m 14-Dec-17
PP004 Down 172.20.3.14 3.1 7.88 99.01% 0d 8h 0m 14-Dec-17
PP004-SW2 Down 172.20.3.13 3.14 18.4 99.25% 0d 8h 0m 14-Dec-17
PP004-SW3 Down 172.20.3.250 3.06 8.26 98.94% 0d 11h 55m 14-Dec-17
 Daily Diary Incident C

Sale Name Incident complaint Date Complaint Topic

Sun Rachana 28-Nov-17

Customer 16607 (VIP2017004006)

15Mbp- HomeGold
aily Diary Incident Complaint
Complaint Rootcause Detail
the Connection disconected two time and
customer want to refund
Analysis
On 15-11-2017 the number 077777787
Called call center for complaint and on the
same day drop ticket. On
17-11-2017 the complaint was resolved.
On 25-
11-2017 the customer call Call center with
strongly temper with our internet
disconnection often,
Conclusion
 Current Average
Description Status Hostname (ms) (ms) Availability
PP004 Down 172.20.3.14 3.1 7.88 99.01%
PP004-SW2 Down 172.20.3.13 3.14 18.37 99.25%
PP004-SW3 Down 172.20.3.250 3.06 8.26 98.95%

PPS323-SW2-Regent-Park-POP
Down 172.20.0.233 3.16 40.18 93.60%

BBF047-Cust_SINOMA_Cement
Down 172.20.50.158 6.36 22.43 88.36%

BBF047-Cust_SINOMA_Cement-SW2
Down 172.20.50.217 5.97 48.96 98.20%

BMS001 Down 172.20.60.51 6.98 10.19 99.27%

KCS129-SW2 Down 172.20.100.136 4.03 18.12 95.37%
KSF018 Down 172.20.11.121 179.05 15.45 84.52%
KSF024 Down 172.20.11.44 3.77 43.31 92.91%
KSF026 Down 172.20.11.191 11.02 13.29 75.47%
PP004 Down 172.20.3.14 3.1 7.88 99.01%
PP004-SW2 Down 172.20.3.13 3.14 18.37 99.25%
PP004-SW3 Down 172.20.3.250 3.06 8.26 98.94%
In State
0d 5h 45m
0d 5h 45m
0d 9h 40m

0d 16h 0m

0d 3h 20m

0d 3h 20m

0d 4h 45m
0d 0h 55m
0d 9h 45m
0d 9h 45m
0d 9h 45m
0d 8h 0m
0d 8h 0m
0d 11h 55m