Aruba Support Search

Review and Demo

20 Sep 2019
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Aruba Support Search Review & Demo – In Scope Functionality

Feature In-Scope Functionality

To create an Engine, locate and click the Create an Engine button from the Elastic App search Dashboard.
Creating engine
Pick a language, provide a name (eg: asp-aruba, community-aruba), then click Create Engine.
Adding documents for indexing (from source ASP) Manual indexing is done by adding/uploading the documents obtained from GraphQL API.

Natural Language Understanding/Processing The NLP is possible by adding synonym sets and intents .

Type Ahead/Auto complete/Auto-suggest Type ahead suggestions can be altered based on the synonym sets and intents.

Ranking results Currations feature can be used to pin the desired results
Relevance tuning feature can be used to vary the weights of respective fields (from schema) to bring the
Sorting search results
desired results on top. Sorting of results based on date of contents is enabled.
Add/update intents Sample UI will be provided to Aruba business team to add/update intents
Sample UI will be provided to Aruba business team to view the status of the periodic indexing and to do
Periodic Indexing
the indexing on request
By default Elastic App search provide Analytics report based on queries, clicks and counts. This can be
Analytics/Reporting
used to create new intents and improve results.
Adding documents for indexing (from source The structured crawling of identified categories and sub-categories is done by crawling the Airheads
Airheads Community) community website.

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Known Issues

Issue Description Remarks

Without intents and synonym sets, NLP will not be accurate. NLP will work only based on the elements of schema added.
Crawling and Indexing time for Airheads Community website is huge, Awaiting confirmation from Aruba business team to proceed with structured
structured crawling will reduce the periodic indexing time. crawling.

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Clarifications

Description Remarks

Periodic crawling on request is required for ASP?

List of intents and synonym sets to improve NLP
What strategy to be used while crawling Airheads Community website? If
only Articles/Discussions to be crawled from community website, please
confirm the categories to which it belongs from wiki page.
Confirmation of Schema followed

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