WHAT IS ROOM

SERVICE?
Room service is part of the hotel operations where they serves
food conveniently to their respective guest rooms by just calling
the room service department and place order of food & drinks to
be sent to their room.

Room service is a 24 hours service

Duties includes checking of minibars upon check out,collecting

breakfast menus every morning.Sending food and beverage &
room amenities to guest.
WHY ROOM
SERVICE?
Can enjoy meals in the privacy of own
room.

Can place order even at odd hours.

Food is delivered to room,therefore it saves

time.
ROOM SERVICE
ORDERS
Telephone
Interactive TV
system
Door Knob Menu
ROOM SERVICE’S ORDER
FLOW
Guest Order / Order Taking, By phone
-Door Knob Menu, Television

Preparation
-Mise en place of the tray or trolley from the pantry
-The order will be done by the distribution departments
(kitchen/bar)

Distribution / Service
- Room service staff bring the tray or trolley
using stairs, lift or special lift for food
Billing
-On spot OR charge to room
-Room service department will communicate the order to the
- front office in order to charge the bill to the room if the
- payment has not be done on spot by the customer
 THE SEQUENCE OF ROOM
SERVICE
1. Knock the door lightly
2. Announce yourself (room service~)
3. Greet guest warmly
4. Use guest’s name
5. Ask if you may enter in the room
6. Ask where to set up order
7. Offer to pour beverage (bottle beverage)
8. Service of the dinner according to the guest needs
9. Offer additional assistance
10. Inform guest about pick-up
11. Wish guests an enjoyable meal
12. Thank the guest
LOCATION OF ROOM SERVICE
PANTRY
Close to the kitchen
Close to the service lifts
Close to storage areas
 MOBILE FOLDING ROOM
SERVICE TABLE
Comfortable even though
for 4 persons.
Quiet rolling wheels made
from Vinyl- coated PVC.
Comes with a food warmer
racks below.
Can be cleaned with soap
and water, or can be steam
cleaned.
 PLATE
WARMER
Made from stainless
steel.
Has double door for
ease of usage.
Holds up to 120
plates at a time.
Low electrical usage
due to low power
needed to operate.
 COFFEE
MACHINE
 Height adjustable legs with rubber
footings
 Large lid area for warming and
stacking cups
 Easy swivel positioned steam arms and
extensions available
 2&3 group machines have 2 steam arms
and alternative nozzles for frothing.
 The volumetric models not only have a
control box for each touch pad, but also a
separate control box for the override
system
MICROS
MICROS Systems makes
point-of- sale terminals,
central reservation systems,
and other hardware and
management software.
Touch-screen systems that
restaurant employees use to
register orders and bill
customers.
Keep track of inventory and
enable management to
analyze demand.
 BLENDING
STATION
Allow you to blend almost any drink at the
touch of a button.
Each program combines the right speed
and timing to produce perfectly blended
and homogenised drinks with no icy
chunks.
The blender comes complete with a
perspex sound-reducing cover.
The in-counter mounting provides extra
stability, ease of cleaning and a neat
appearance, making them ideal for
exceptionally busy operations.
 ICE
MACHINE
• Makes up to 30 kg of
gourmet cubed ice a day.
• Store 12.5kg of ice (approx.
4 bags) in its storage bin
with pouch holder and
hygenic scoop holder.
 FOOD WARMER
MACHINE
Fit up to 6 items inside.
The exterior is stainless steel, and
the interior is aluminum. Both
clean quickly and easily. With the
added benefit of a removable
back panel.
Easy to maintain the quality of
food.
Each unit has its own built in
thermostat to keep the
temperature at the optium level.
Compatible with room service
table.
Ty p e s Of M e n u
T W O T Y P E S OF
MENU

All D a y M e n u

Breakfast M e n u
 THREE T Y P E S OF
BREAKFAST

S t a n d a rd / Cont i ne nt al B re a k f a s t

Li ght B re a k f a s t H e a v y Breakfast / Am e ri c an Breakfast

FULL ENGLISH B R E A K FA S T
(TRADITIONAL)
 ALL-DAY
DINING
A la carte menu
Benefit
-Same as the normal
restaurant menu
Drawback
-Limited to only a
certain time
COFF
EE
SERVI Tea Service
CE

Other services

Wine Service
OTHER
ITEMS
• Amenities • Mini Bar(in room)
-Fruits -Soft drinks
-Chocolates -Alcoholic drinks
-Sweets -Snacks
ACTIVITY
RUBRICS
QUIZ
ASSIGNMENT