ADMISSION AJIMS

- SUSHMA R ALVA (1ST BHA)

Name of the Department :-
AJ IMS FRONT OFFICE

LOCATION:-
LOCATED IN THE AJIMS GROUND FLOOR
INTRODUCTION & SCOPE:-

 Front office in a hospital has a unique position in the sense that

this is the front department in the hospital that the patient, his
relative or any other visitor comes in contact with and the efficiency
and fine ness with which the department interacts and serves them,
leaves a lasting impression about the standard of the hospital.
Department has following sections:-
1) Reception/Enquiry.
2) Registration.
3) Admission.
4) Re-Visit Entry.
OBJECTIVES:-

 To understand the function of the department.

 To know the certain factor involved during registration and
admission.
 To study the various departments involved in the reception.
 To study the various facilities available in the hospital.
ROLE & FUNCTION OF THE
DEPARTMENT:-
 Preparation of the admission documents after ascertaining the bed
unit desired advised where applicable.
 Communicating to the ward sister to the bed ready for admission.
 Issue of visitors pass to the relatives and briefing them the visiting
rules.
PHYSICAL FACILITIES IN THE
DEPARTMENT:-
 Admission, revisit, registration, New registration and enquiry counter
is located within the reception department
LAYOUT DESIGNS & SPACE
REQUIREMENTS:-

Revisit Admission
ENTRY
Registration


Enquiry

 New Registration New Registration

EQUIPMENT AVAILABILITY &
MAINTAINENCE:-
 COMPUTER
 PRINTER
 TELEPHONE
 PAGING SYSTEM
Maintainance:- Breakdown maintenance
 DEPARTMENT STRUCTURE &
STAFFING PATTERN:-

DEPARTMENT
INCHARGE


NEW
REVISIT/REPEAT
REGISTRATI ENQUIRY ADMISSION
REGISTRATION
ON
There are 7 staffs including the in charge in the department.
Admission 1
Registration 2
Revisit Registration 1
Enquiry 1
Night Duty 1
One staff is on long leave (Maternity leave)
POLICY ON ADMISSION OF
PATIENTS:-
 AJ Institute Of Medical Science Mangalore welcomes all patients, no patients shall be
denied admission due to race, color, religion, ancestry, financial status or national
origin.
 Patients may be admitted to AJ Institute Of Medical Science Mangalore by
consultants who have admitting privilege. A list of such consultants shall be available
with the admitting desk, emergency and in OPD.
 The consultant fill up the request for admission form.
 All patients presenting to emergency and trauma care shall be registered and
evaluate through the triage system for the presence of any emergency medical
condition. For those patients who requires an emergency medical attention the
necessary care and support will be provided on priority basis.
 All credit patients shall require an authorization letter from the affiliated corporate
during planned admission or within 24 hours in case of emergency admission.
 All patients must produce a valid address proof during admission or within 24 hours of
admission, students/staff who are availing medical facilities and credit at A.J.Hospital
must produce their valid ID cards at the time of billing.
PROCEDURE FOR ADMISSION:-

 Registration
 Admission can be done only after the admission slip is duly filled.
 While admitting the patient a guardian should be present and the
necessary details should be duly filled.
 A copy of valid address proof like passport, driving license, voter ID,
Pan Card, Bank pass book and ration card, company ID card
should be taken and attached to the patient’s file.
 In case of unidentified patients register them as unknown and admit
them under medical director and inform the hospital supervisor,
management to track the identity.
ADMISSION PROCESS WITHOUT
ATTENDANTS:-
 The patients should be self caring in all his/her routine chores, all efforts should be made to convince
the patients to get an attendant as early as possible.
 A) Daily wageworkers:- Only husband, wife, family.
 B) Patients from far off places:- These patients are not prepared for admission in the first instance as
they have not anticipated but on a strong advice they agree. As they have come from far off places
and therefore cannot arrange for an attendant, here the problem is a female attendant, if the wife is
admitted at times only husband and wife couple they cant call others to attend them.
 C) Pregnant ladies:- These category individuals are admitted with known expected date of delivery a
day or two in advance and have not brought female attendant however in all probability a female
attendant should be arranged by the party.
 D) Walking and self caring patients:- This group of patients should be encouraged to get admitted for
better care and speedy recovery if the condition warrants.
 E) Husband as an attendant for female patient:- At times husband wishes to stay as attendant, but we
discourages this female and paediative wards out of bounds for males other than visiting hours.
 There are other vulnerable category patients like blind, extremely disabilities, very old, major
neurological deficits, fracture patients who are bedridden etc should be admitted only with authentic
attendants.
 Staffs should educate the patients on admission about the stay, treatment details and care of plan,
course in the hospital any procedure and approximate cost.
PROCEDURE FOR ADMISSION:-

WALK IN PATIENTS EMERGENCY PATIENTS

REGISTRATION

OPD ADMISSION DESK

OP basis
investigation WARD DAY
ICU OT
& treatment CARE
PROCEDURE FOR EMERGENCY
ADMISSION:-
RECEPTION & ENQUIRY IN EMERGENCY
ROOM

REGISTRATION

EXAMINATION

ADMISSION KEEPING UNDER DRENING DEATH

OBSERVATION

DISCHARGE DISCHARGE
WITH ADVICE
POLICY ON VISITORS:-

 Only one attendant with valid 24 hours attendant pass can stay with the patient.
 Attenders must strictly vacate wards between rounds i.e, 9 am to 12 noon.
 Visitors are allowed only during visiting hours.
 All visitors must have visitors pass to enter the wards.
 Avoid children coming to see the patients.
 Not more than five members are allowed at a time.
 No visitors are allowed inside the hospital after 6.30 pm.
 First announcement for visitors to vacate rooms at 6.30 pm through paging system.
 Final announcement for visitors to vacate rooms at 6.45 pm through paging system.
 After the final announcement the security supervisor will check all rooms and
corridors and vacate visitors.
 All the ward entrances will be locked at 7pm.
TYPES OF ADMISSION:-

 1) Planned Admission
 2) Admission from OPD
 3) Admission from the emergency room.
1)Planned Admission:- A planned admission is an inpatient admission
pre-planned in advance of the patient’s presentation for inpatient
care.
2) Admission from OPD:- Patients may be directly admitted by
consultants from their OPD.
3) Admission from the emergency room:- Emergency room patient’s
requiring inpatient admission shall forward the required information to
the admission office.
VISITING TIMINGS:-

 General ward 7am to 8am

 12am to 2pm
 4pm to 7pm

 Medical Intensive care unit 11.30 am to 12md

 Paediatric ICU 5pm to 6pm
 New (Neonate) No Visitors
LICENSES/ LAWS APPLICABLE:-

 Karnataka Private Medical Establishment Act 2007.

 Right to Information Act 2005.
 Indian Evidence Act 1872.
 Registration Of Birth and Death Act 1969.
 Consumer Protection Act 1986.
 Indian Medical Council Act & Code Of Medical Ethics 1956.