FOUNDATION

OF QUALITY:

GURUS OF
QUALITY
WALTER A. SHEWHART
– Was an American physicist, engineer
and statistician, sometimes known as
the father of statistical quality
control and also related to Shewhart
Cycle.
– PLAN-DO-CHECK-ACT ( PDCA)
• also known as “Shewhart Cycle”
• Plan – what changes are desirable?
• Do – carry out the change or test
decided upon.
• Check – observe the effects of the
change or the test.
• Act – what we learned from the
change should lead to improvement
or activity.
WILLIAM EDWARDS DEMING
– He was statistician and business
consultant whose methods help
hasten Japan’s recovery after the
WWII and beyond.
- The leading management thinker in
the field of quality
- Walter Shewart originated the
concept of the PDCA cycle and
introduced it to Demings. Deming
promoted the idea widely in the
1950s and it became known as the
Deming Wheel or the Deming Cycle.
JOSEPH JURAN
– one of the great men of 20th
century management history
– was a Romanian-born American
engineer and management
consultant.
– was an evangelist in the area of
quality and quality management
– Noted author and “father” of
Modern day Quality Management
– Develop the Quality Trilogy-Quality
Planning, Quality Improvement
and Quality Control
ARMAND V. FEIGENBAUM
– Was an American quality control
expert and business man
– He devised the concept of total
quality control which inspired Total
Quality Management
– Develop the idea of total quality
control based on three steps to
quality consisting of quality
leadership, modern quality
technology and an organizational
commitment to quality
PHILIP CROSBY
– Was a business and author who
contributed to management
theory and quality management
practices.
– Was the quality guru that
developed the idea of cost of poor
quality (COPQ) to explain how
quality is free
– He initiated the Zero Defects
program
KAORU ISHIKAWA
– Was a Japanese organizational – Fish-Bone Diagram
theorist, professor at the faculty of are causal diagrams that show the
engineering at the University of causes of a specific event
Tokyo noted for his quality
management innovations. He is
considered as a key figure in the
development of quality initiatives
in Japan particularly the quality
circle.
GENICHI TAGUCHI
– Was an engineer and statistician. – Taguchi Methods
Taguchi developed a methodology are statistical methods or sometimes
for applying statistics to improve called robust design methods to
the quality of manufactured goods. improve the quality of manufactured
Taguchi Methods have been goods and more recently also applied
controversial among some to engineering, biotechnology,
conventional Western statistician marketing & advertising.
but other have accepted many of
the concepts introduced by him as
valid extensions to the body of
knowledge.
SHIGEO SHINGO
– Born in Saga City Japan, was a
Japanese industrial engineer who
was considered as the world’s
leading expert on manufacturing
practices and the Toyota
Production System.
– Poka Yoke
Is a Japanese term that means
mistake-proofing or inadvertent error
prevention
Is any mechanism in any process that
helps an equipment operator (yokeru)
avoid mistake (poka).