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  • Listening Skill: For Hotel Staffs

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    humaira utami
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    Listening skills are an important English language skill for hotel staff. It allows staff to accurately receive and interpret messages from guests. Developing strong listening skills improves relationships with guests, increases knowledge and understanding, prevents problems, and leads to better results. However, hotel staff often fail to listen effectively due to interruptions, distractions, inability to concentrate, and not understanding words or meanings. It is important for hotel staff to understand English as they will interact with travelers speaking many languages, most things in hotels are named in English, and they need to communicate effectively to provide good customer service.

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    listening skill

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    Listening Skill

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    Listening skills are an important English language skill for hotel staff. It allows staff to accurately receive and interpret messages from guests. Developing strong listening skills improves relationships with guests, increases knowledge and understanding, prevents problems, and leads to better results. However, hotel staff often fail to listen effectively due to interruptions, distractions, inability to concentrate, and not understanding words or meanings. It is important for hotel staff to understand English as they will interact with travelers speaking many languages, most things in hotels are named in English, and they need to communicate effectively to provide good customer service.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    20 views6 pages

    Listening Skill: For Hotel Staffs

    Uploaded by

    humaira utami
    Listening skills are an important English language skill for hotel staff. It allows staff to accurately receive and interpret messages from guests. Developing strong listening skills improves relationships with guests, increases knowledge and understanding, prevents problems, and leads to better results. However, hotel staff often fail to listen effectively due to interruptions, distractions, inability to concentrate, and not understanding words or meanings. It is important for hotel staff to understand English as they will interact with travelers speaking many languages, most things in hotels are named in English, and they need to communicate effectively to provide good customer service.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 6

    LISTENING SKILL

    FOR HOTEL STAFFS


    Warming up
    WHAT IS LISTENING Listen to the audio carefully 
    SKILL?

    Why listening skills are


    important, from an
    employability perspective

    Why we often fail to listen


    effectively

    Why does hotel staffs need


    to understand English?
    LISTENING SKILL
    WHAT IS LISTENING
    SKILL?
    • One of the four English
    why listening skills are
    important, from an Language skills.
    employability perspective

    • The ability to accurately receive


    why we often fail to listen and interpret messages in the
    effectively
    communication process.

    Why does hotel staffs need


    to understand English?
    WHY?
    WHAT IS LISTENING
    SKILL?

    why listening skills are • Improves relationships


    important, from an • Improves our knowledge
    employability perspective
    • Improves our understanding
    why we often fail to listen
    • Prevents problems escalating
    effectively • Saves time and energy
    • Leads to better results
    Why does hotel staffs need
    to understand English?
    Barriers in Listening
    WHAT IS LISTENING
    SKILL?

    why listening skills are


    important, from an • Interrupting
    employability perspective • Distraction
    • Can’t concentrate
    why we often fail to listen
    • Don’t know the
    effectively
    words/meanings

    Why does hotel staffs need


    to understand English?
    English for Hotel Staff
    WHAT IS LISTENING • There will come across many
    SKILL?
    types of travellers.
    why listening skills are
    important, from an
    employability perspective
    • They will speak a different
    language other than your
    own.
    why we often fail to listen
    effectively
    • Most of the things in the
    Why does hotel staffs need hotels are named in English.
    to understand English?

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