Communication is a learned skill.

However,
while most people are born with the physical ability
to talk, not all can communicate well unless they
make special efforts to develop and refine this skill
further. Very often, we take the ease with which we
communicate with each other for granted, so much
so that we sometimes forget how complex the
communication process actually is.
Information Information provided through communication may be used for
function decision making at various work levels in the organization.

Motivation C ommunication is also used as a means to motivate employees to

function commit themselves to the organizations objectives.

When properly communicated, report, policies, and plans

Control
function define roles; clarify duties, authorities and responsibilities.

When feelings are repressed in the organization, employees

Emotive are affected by anxiety, which, in turn, affects performance.
function
1.Verbal - are those transmitted through hearing or sight.

A. Oral Communication
Mostly involves hearing the words of the sender, although sometimes,
opportunities are provided for seeing the sender’s body movements.

B. Written Communication
Where the sender seeks to communicate through the written word. It
may be prepared as memo and sent to the receiver, reports, bulletins,
job decription, employees manuals, and electronic mail.
2. Non-verbal - a means of conveying message through
body language, as well as the use of time, space, touch,
clothing, appearance, and aesthetic elements.
A. Personal Barriers
Hindrances to effective communication arising from communicator’s
characteristics as a person (i.e,. emotions, values, poor listening, etc.)

B. Physical Barriers
Interferences to effective communication occurring in the environment
where the communication is undertaken.
 C. Semantic Barriers
Interferences with the reception of a message that occurs when the
message is misunderstood even though it is received exactly as
transmitted.
 1. Use feedback to facilitate understanding and increase the
potential for appropriate action.

2. Repeat messages in order to provide assurance that they are

properly received.

3. Use multiple channels so that the accuracy of the information

may be enhanced.

4. Use simplified language that is easily understandable and

which eliminates the possibility of people getting mixed-up
with meanings.
Downward Communication
Message flows from higher levels of
authority to lower levels
- To give instruction
- To provide information about policies and
procedures
- To give feedback about performance
- To indoctrinate or motivate
Upward Communication
Message from lower-level positions to persons in
higher positions

Techniques:
Formal grievance procedures Open-Door policy
Employee Attitude and opinion Informal Gripe
Sessions
Surveys Task Forces
Suggestion System Exit Interviews
Horizontal Communication
Messages sent to individuals or groups from
another of the same organizational level or
position
- To coordinate activities between department
- To persuade others at the same level of
organization
- To pass on information about activities or
feelings
 Management Information System

“An organized method of providing past, present, and

projected information on internal operations and external
intelligence for use in decision-making”

- Boone & Kurtz

Management Information System (MIS)

Refers to the processing of information

through computers and other intelligent devices
to manage and support managerial decisions
within an organization.
Purpose of MIS

1. To provide a basis for the analysis of early warning

signals that can originate both externally and internally.
2. To automate routing clerical operations like payroll
and inventory reports.
3. To assist managers in making routine decisions like
scheduling orders, assigning orders to machine, and
reordering supplies.
4. To provide the information necessary for management
to make the strategic or non-programmed decision.
 Communicating is a vital function of the engineer manager.
Organizations cannot function well without effective communication.
The communication process consist of various steps namely, develop
an idea, encode, transit, receive, decode, accept/reject, use, and
provide feedback.
The forms of communication are verbal and non-verbal.
The barriers of communication may be classified as personal, physical
or semantic.
Communication flows either downward, upward, or horizontal.
Management information systems are useful means of communication.