Hemwanti nandan bahuguna gharwhal university

(A central university ) Srinagar Uttrakhand 249161

Center for mountain tourism and hospitality

studies
Bachelor of hotel management(BHM)
Batch: (2019-2023)
Topic :- Different section of House keeping Department

Submitted by KISHAN
 HOUSE KEEPING

• This department is responsible for cleaning and maintaining hotel

premises which include public area, guest rooms, lobby, swimming pool
area etc. generally thus department is not visible to guests.

• It works for guest satisfaction through keeping the environment

clean and hygienic
• Horticulture is one of the most important department which
deals with different types of flower arrangement and
maintaining the garden

• This department works to give pleasant look of the hotel to the guest.
 Generally it looks after three major functions

• Cleaning
• Maintaining
• Up keeping
 Different Section of House keeping Department

• Executive Housekeeper's office

• Desk control room

• Linen room

• Uniform room

• Tailor's room

• Lost and found section

• Laundry
 Executive Housekeeper's office

An Executive housekeeper has to plan, counsel, brief

and meets her subordinates. It should preferably be a
glass paneled office so as to give her / him a view of
what is happening out side the office. The office
should be leaded by a cabin for the secretary who
would control movement into the house keeper's
office.
 Desk control room

This room acts as a nerve system center

for coordination and communication
with the front office and other
departments.
The desk control room should have a large notice board to pin
up staff schedules and day to day instructions. The desk
control room is the point where all staff report for duty and
check out at the duty end.
 Linen room

1. Hotel Linen in house-keeping department is

the second large expense.
2. Hotel Linen is expensive to replace, and if it is
well maintained, correctly laundered, and
properly stored its life can be extended.
3. Soiled, worn or creased linen leave a bad
impression of the cleaning standard of the
hotel.
4. Efficient Hotel linen and laundry management
ensure that the large volume of soiled linens
are washed, and treated so as to look, neat
smell fresh, and feel crisp that they are
disbursed at the right time at right place.
 Uniform room
1. Hotel staff must always be well groomed and
smartly dressed as they are the ambassadors
of the hotel and must be at their best all
times.
2. This makes the guest fell reassured that the
hotel will take care of all his needs.
3. The uniform section is responsible for
providing every staff member will well fitted
uniforms.
4. The uniform room also provides the staff
daily with well laundered uniforms and it co-
ordinates with the laundry for this purpose.
 Tailor's room

This room is kept for house tailors

who attend to the stitching and
patch-up work of linen and
uniforms. Room is avoided if the
mending and the stitching jobs are
done in contract basis.
 Laundry

1. The laundry ensures that staff uniforms are

laundered and sent to uniform room on daily basis
2. The laundry also ensures that they provide the
Lenin room with clean bed and bath Lenin for guest
room and clean table linen for the food and
beverage outlets.
3. The section also does guest laundry and charges for
it, thereby earning revenue for hotel.
Functions of Housekeeping

1. Cleaning Rooms and Public Areas

2. Bed Making
3. Linen Management
4. Laundry Services
5. Pest Control
6. Key Control
7. Safety and Security
8. Interior Decoration
9. Room Maintenance
Importance of Housekeeping

1) Comfort

2) Cleanliness and Hygiene

3) Privacy

4) Safety and Security

 Comfort

Achieve the maximum efficiency possible in the care and comfort of

the guests and in providing support services for the smooth running
of the hotel. Every hotel spends a lot of effort in ensuring the quality
of beds, mattresses, channel music, TV, air conditioner if applicable,
attached bar etc. The comforts must be regularly maintained and
should be properly functioning. It is the duty of the housekeeping
department to ensure comfort and a welcoming atmosphere to the
guests as well as strive to extend courteous, reliable and satisfactory
service from staffs of all departments.
 Cleanliness and Hygiene

Ensure a high standard of cleanliness and general

upkeep in all areas. Clean and well maintained
areas and equipments create a favorable
impression on the guest. Hygiene is maintained
especially in the wash rooms, toilets, pool
changing room, health club, etc.
Privacy

The prime concern of any guest, irrespective of

whether rich or poor, common man or celebrity, is
privacy. Room windows are provided with curtains.
Windows could normally overlook good scenic view,
away from the prying eyes of others in the hotel or
outside public. Housekeeping staffs ensure the
privacy of the guests and they should be trained with
proper procedures to enter the room.
 Safety and Security

Security is one of the prime concerns of a hotel guest. The

housekeeping department staffs should ensure the safety
and security of the guests with the help of security services.
They should also make sure that fire fighting equipments and
emergency alarms are functional at all times. They should
also ensure peace, quiet and noise free atmosphere in the
area.
THANK YOU