PRODUCTIVITY IMPROVEMENT

Out-put Effectiveness
Productivity = =
Input Efficiency
 LEAN MANUFACTURING
Is a manufacturing philosophy which shortens the time line between the
customer order and the product shipment by eliminating waste

Business as Usual

Customer Waste Product

Order Shipment

Time

Lean Manufacture
Waste
Customer Product
Order Shipment

Time (Shorter)
EIGHT SERVICE INDUSTRY WASTE
 Errors in documents
 Transport of documents
 Doing unnecessary work not requested
 Waiting for the next process step
 Process of getting approvals
 Unnecessary motions
 Backlog in work queues
 Underutilized employees
EXAMPLES OF OFFICE PROCESS WASTE
 Too many signature levels
 Unclear job descriptions
 Obsolete databases/files/folders
 Purchase Orders not matching quotation
 Errors – typo’s, misspelling , wrong data
 Waiting – information, at meetings, etc.
 Poor office layout
 Unnecessary E-mail
 Etc.
APA PENYEBAB SUATU MASALAH ?

Kebutuhan Pelanggan

TARGET

AKTUAL

Mengapa terjadi “Gap”

(Masalah)
Output dari proses
(barang dan.atau jasa)
 Major Cause Major Cause
Materials Methods
Why?

Why?
Problem
Why? Statement

Why?

Why?

Predictable Money Media Manpower Machine Motivation

Cause