OVERVIEW

of
office KAIZEN
 KAIZEN* KAI + ZEN
Change For the better
KAIZEN = Thoughtful Acts of
Continuous Improvement!
KAIZEN means continuous improvement in personal life, home life, social life, and working
life.

When applied to the workplace KAIZEN means continuing improvement involving

everyone-managers and workers alike.

Kaizen= Ongoing incremental change for the better… Continuous improvement

*Japanese word
 Various Names of Office Kaizen
Office Kaizen, it could just as easily be called:-

 Office Continuous Improvement,

 Office Innovation/Change Management ,

 Office Project Management,

Office
 Office Cost Control,

 Office Right Sizing Management, or all of these names.

 <<Office>>?

 Business, transactional and service processes… outside of manufacturing

operations
 Implies any business process and function that is not a pure <<Factory>> task,
MoI, KU
such as, welding, machining, forklift driving,
JICAand so on .
THE THREE MU’S
Avoid these types of work
Too much
Imbalance(Mura)
Excessive(Muri)
Wasteful(Muda) Works.

Productivity improvement does not

mean hard work
THE THREE MU’S

Mura
Variation in work distribution,
production capacity of machinery, and
material specifications

IN OUT
THE THREE M’S (CNTD)
IN OUT

Muri
Mental and physical overburden on
operators, and overburden on
production machinery
RELATIONSHIP BETWEEN THE 3 MU’S
Therefore, Mura creates Muri that
undercuts previous efforts to
eliminate Muda.

Eliminating Mura is fundamental to

the complete elimination of Muri
and Muda
The Benefits of Office Kaizen
How do office/ Kaizen
Efficiency activities help MFG &
Effectiveness
Business processes?
Standardize process
 Flow of information

Eliminate
OrderingMUDA
parts on time
 Support
Create MFG
a work changes
culture and specifications
to “produce” quality services and products
 Defines Customer Requirements internal & external
not “race”
 Reduces confusion on the factory floor

NeedPlans
for the activities
solution to achieve goals
is urgent

High customer satisfaction

Big impact projects
Significant impact on sales or profits
THE SEVEN WASTES

1) “Muda” of Overproduction
2) “Muda” of Inventory

$
3) “Muda” of Waiting

$
4) “Muda” in Transporting

$
COST
5) “Muda” of Defect-making
6) “Muda” of Motion Cost Reduction by
Elimination of Muda
7) “Muda” of over Processing
Office Kaizen Techniques
Tomanagement
1. 5S & Visual
2.Eliminate Wastes
Advance preparation
3. Process mapping
1. 4. 5S for time
Cycle the Office
count
2. 5. Visual
Waste Elimination
Control
6. 5 Whys
7. Point-of-Use Tools
8. U-Shape Cell & etc…
 Final Thoughts
“Every day, little up”
“Some days, big up”

“Until you take the first step, it will not be

possible to see the next step”
THANK
YOU!