Proposed Computerized Customer

Account Service System:

The Case of Fernando’s Bakery

Thesis Defense

By:
Jeromyr C. Oton
Christian Romer A. Bayani
Robie A. Franco

October 14, 2010

 Outline
 Introduction
Background of the Study
Statement of the Problem
Objectives of the Study
Scope and Limitations
Significance of the Study
Conceptual Framework
System Concept
Principles of Software Development

 Related Literature and Studies

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 Outline

 Methodology
Research Design
Instruments of Data Collection
Development, Testing and Debugging
 Work Plan

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 Background of the Study
 In 1951, Fernando’s Bakery started operating in Sta. Barbara,
Baliwag, Bulacan. They began selling their products which
became famous and sold faster.

 E-commerce is any sale or purchase that takes place using the

Internet or through the electronic means. The advantage of an
e-commerce or online business is that you can easily change
marketing techniques and implement multiple campaigns
through a variety of techniques simultaneously all at little or
no cost.

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 Statement of the Problems
• Missing orders of the Customers.

• Inaccurate Information.

• Too much time consumed in taking orders of the customer.

• Does not cover the promotions and advertising of products.

• Slow Transaction.

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 Objective of the Study
• To develop a system that addresses the problems of
Fernando’s Bakery.

• To increase the speed of different transactions.

• To help the bakery to promote and advertise their products.

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 Scope and Limitations
 Scope

The proposed system is an online-based system.

It can provide modern service for the customers of bakery.
It has a Login User ID and password to access the site.

 Limitations

It needs a personnel to manage the system.

Depends on the internet connection and the performance
of web host provider.
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 Significance of the Study

• It provides increase in market share of the Fernando’s Bakery.

• It lightens the load of work of the staff.

• It provides better relationship with customers.

• It provides modern techniques to process the order of the

customer.

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 Conceptual Framework

Traditional Business Process IT-Based Business Process

Missing orders of the Accurate information
customers Speed task
Inaccurate information Modern Service
Time Consuming Provides Security of Account
Does not cover promotions and Competitive Strategies
advertising of products

System Application

for

Fernando’s Bakery

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 System Concept
• Customer can check the availability of products before
submitting an order.
• Monitors the different integration billing process, ordering.
• Can view the full list of variety of products.
• Customers can create an account to access the site.

 System requirements
Operating System.
Adobe Dreamweaver, Adobe Photoshop, Adobe Flash,
HTML, XAMPP and MySQL.

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Flow Chart Customer
Customer

Customer Service Obtain Customer

Representative Information

Customer Service
Representative
Find Customer

Has No
Customer
Registere
d?

Yes Place Order for

Customer Data Guest Customer
Records

Ready to Process
Place Order for
Order, Compute
Customer
Customer Order

Ready to Process
Order, Compute
Customer Order

Official
Receipt for
END Customer’s
Copy

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 Principles of Software Development
 Waterfall model
These steps are carried out in sequence one after the other.
Each stage produces a product which is the input into the next
stage.
 Prototyping
is a process model that offers a solution to the problem of
ensuring that customer gets what they want.
 Validation
is a process to ensure that the software meets its user’s needs.
 Verification
is a process to ensure that the software is reliable.

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 Related Literature
 (Perry, Ermel, and Shields 1985). Explains information
technology is a general term that describes any technological
that helps to produce, manipulate, store, communicate.

 Norton (2006), E-commerce technologies are rapidly changing

the way the companies do the business.

 According to (Fouri and Giaio 1991), the educator must

prepare each student to enter a world that has become heavily
dependent on computers.

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 Methodology
 Research Design
the descriptive method were used to conduct the research.

 Instruments of Data Collection

• Interview Method
used to gather more information by interview the manager of
Fernando’s Bakery
• Library Method
It consists printed materials, books and journals.
• Online Searching Method
It consists of any online libraries, online databases,
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 Development, Testing and Debugging

 Development
Developing the home page and administrative page of the
system.

 Testing
To ensure that the system is error-free and run from its
intended behavior.

 Debugging
is a process of removing bugs from the system.

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Work Plan

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The End