CHAPTER I

1. Rationale
1.2 Objectives
1.2.1 General Problem
1.2.2 Specific Problem
1.3 Significance Of the Study
1.4 Scope and Limitation of The
Study
CHAPTER III
MATERIALS AND METHODS
3.2 Study Area (Research
Locale)
3.3 Sample Or the Respondents
3.4 Research Instruments
3.5 Data Collection Procedure
3.6 Data Collection Analysis
INTERVIEW QUESTIONNAIRE
 1. Ano ang masasabi mo tungkol sa mga
serbisyo ng MSU-N Infirmary sa
kanilang mga pasyente tulad mo?
 2. Kapag nasangguni sa infirmary na
ito, paano ka nilapitan ng mga Doktor
at Nars?
 3. Ano ang masasabi mo tungkol sa
mga Doktor at Nars na dumalo sa iyo?
 4. Gaano ka komportable ka sa mga
pasilidad ng infirmary na ito?
 5. Gaano ka nasiyahan sa mga serbisyong
ibinigay nila sa iyo?
 6. Ano ang mga pakinabang na na-avail mo
mula sa infirmary na ito?
 7. Mayroon bang nais mong sabihin tungkol
sa mga serbisyo ng infirmary?
CHAPTER IV
4.1 Resulta at Diskusyon
There were 16 respondents who answered the 7
questions.
 43.75% aged 17
25% aged 18
25% aged 20
 6.25% aged 21
 Mayroong labing anim (16) na mga katugong sumagot
ng pitong (7) katanungan. Labing dalawang (12)
babaeng kinakapanayam at apat (4) na lalaking
kinakapanayam. Ang saklaw ng edad ng mga katugon ay
17-21 taong gulang.
QUESTIONS FEEDBACKS

N- negative

P- posistive

1 N-7

P-9

2 N-4

P-12

3 N-7

P-9

4 N-12

P-4

5 N-11

P-5

6 N-8

P-8

7 N-11

P-5
4.2 Discussion
 overall patients satisfaction 46.43%
Overall patients dissatisfaction 53.57%
 personnel’s treatment only 55.26% out
of 100%
facilities only 25% out of 100%
services satisfaction 31.25% out of 100%
benefits 50% out of 100%
results of the study of
Deshwal P, Ranjan V, and
Mittal G entitled “College clinic
service quality and patient
satisfaction” the dissatisfaction
among the students with more
than 50% favouring.
study of Waleed Samy MD,
Khaled A. Alswat MD, Abdel
Hamid Serwah MD and Moustafa
Abdel-Wahab , entitled Patient
Satisfaction from Medical Service
Provided by University Outpatient
Clinic, Taif University, Saudi
Arabia the overall patients'
dissatisfaction was 10.6 %
CHAPTER V
SUMMARY AND CONCLUSIONS
5.1.1 What are the services of MSU-Naawan
Infirmary offered to patients?
5.1.2 What are the employee’s approaches to the
patients?
5.1.3 Does emergency cases are immediately
attended?
5.1.4 What are the feedbacks or comments of the
patients to the infirmary’s services?
5.1.5 Did all the patients meet their satisfaction to
the services?
CONCLUSION

Out of 112 possible answers only 52

are positive answers.
 While 60 are negative answers.
Patients Dissatisfaction reasons;

Lack of medicinal supplies

Lack of facilities
Lack of hospitability, pleasing
and approachable personality
Limited personnel
Limited area
CHAPTER VI
IMPLICATIONS AND
RECOMMENDATIONS
For the readers and researchers;
 Do more studies, expand or even continue
our study by collecting more data.
 Do the same studies on different school
clinics.
 Find reason why the infirmary have
lackings.
For the Infirmary;
 Renovate the infirmary in a bigger
area.
 Medicinal Source should be enough.
 The hospitability and accommodating
personality is a must.
 The facilities of the clinic should be
upgraded and be added.
For the patients;
 Do not be afraid to tell what is your illness.
 Understand each other.
 Give comments in a positive manner.
 Do not be afraid to complain as long as
you have the rights and you are in the right
position to complain.
 Don’t forget to thanks the personnel who
attended you.