What Is Quality

 Quality is an ambiguous concept

 Quality depends on :
 What is the situation?

 Who is doing the judging?

 What criteria are being used?

 What demands & expectations must be

met?
Quality could be determined
by

 External factors
 Standards set within the
organization
 Human aspect of quality
Two different concepts of
quality

Bottom line quality Beyond Bottom line

 Meeting concrete quality
demands and  Meeting emotional
expectations expectations and
desires
Personal Quality

 This can be defined as meeting

both other people’s and one’s own
“bottom line” and “beyond bottom
line” demands and expectations
 Personal Quality can determine a
company’s future
Two standards for Personal
Quality
 AP- Level: The actual level of performance

It is an expression of what the person is

actually doing in the present situation

 IP-Level: The ideal level of performance

It is an expression of a person’s innermost

desires, expectations, and demands
concerning his/her performance
Factors Which can affect
your AP-Level

 Recognition/Rewards
 Knowing the goal
 Success/ Failure
 The physical environment
 The psychological environment
 Experience & skills
 The nature of the task
 Time available
 Others’ AP-Level
Significance of your IP
-Level

 Your development
 Your Effectiveness
 Your relationships with the world
around you
 Your opportunities in the future
Your IP-Level is shaped by

 Behaviour and Examples

 Demands and Expectations
 Recognition and Rewards
 The development of your
IP-Level
Quality

High

Low
0 8 18 25 Age
 Your IP-Level is relatively
stable

Quality

New IP-Level

IP-Level
Powerful
experiences
Age
Some Situations describing
your IP level
 Your boss is very dissatisfied with an
assignment done by you and your
colleagues. You are severely
criticized, even though you did your
part of the assignment as agreed
 You finished an assignment earlier
than expected and thus have time to
spare. You have no other
assignments to occupy your time
Some Situations describing
your IP level
 You promised a member of your
staff a salary increase. You realize
during a meeting with your boss
that you have exceeded your
authority. Keeping your promise will
be unpleasant and difficult
Golden rules for improving
your AP-Level
 Set personal Quality goals
 Check how satisfied are others with your
efforts
 Regard the next link as a valued customer
and also demand quality
 Avoid errors
 Perform tasks more effectively
 Be committed
 Use resources well
 Learn to finish what you start-strengthen
your self discipline
 The Time Management
Matrix
Urgent Non Urgent

Activities Prevention of Problems

Imp Planning
Crises
Recognizing new
Pressing Problems
opportunities
Deadline driven Self Development
Projects

Interruptions Trivia, busy work,

Non time wasters ,
Calls, mails, meetings
pleasant activities
Imp Popular activities
Some tips on Time
Management
 Track your time
 Get your work done in half the time
 Prioritize work
 Do one thing at a time
 Do complete work
 Do it now
 Procrastinate with a purpose
 NASA’s Expert’s ranking
ITEM VALUE ITEM VALUE

Box of Matches 15 Two 100-pound tanks of 1

oxygen

Food concentrate 3 Stellar map (of the 4

moon's constellation)

Fifty feet of nylon rope 6 Self-inflating life raft 9

Parachute silk 8 Magnetic compass 14

Solar-powered portable 13 Five gallons of water 2

heating unit

Two 45-caliber pistols 11 Signal flares 10

One case of dehydrated 12 First-aid kit containing 7

milk injection needles

    Solar-powered FM 5
receiver-transmitter