Professional Documents
Culture Documents
By Abraha.G
LO1:- Identify and Analyze Maintenance
Needs
• Computer maintenance is the art of ensuring
that computers are in a good state of repair.
– This art encompasses computer cleaning,
backup, disk maintenance and software
update maintenance.
– Keeping it maintained will allow you to
enjoy it for many years.
• Luckily, it is not difficult to keep your
computer healthy and in good working
order.
LO1:- Identify and Analyze Maintenance
Needs
• Computer Maintenance
• Attributes, Consequences and Strategies
&System attributes:
• Strategies to Handle Faults
• IDENTIFYING BUSINESS RISK(TYPES OF
RISK)
• Equipment and Software Auditing
• Software Warranty Status
• Vendor Requirement
• Key organizational components
LO2:- Develop Service Level Agreements
3. It is a conflict-reduction tool
– An SLA, and the communication process
involved in establishing, it helps to minimize the
number and intensity of conflicts, and to more
readily resolve those that do occur.
4. It is a living document
– The SLA acknowledges that changing
circumstances may necessitate modifications
to services, expectations, and responsibilities.
– So, it provides mechanisms for periodic review
and modifications as warranted.
LO2:- Develop Service Level Agreements
Maintenance Types
• When we talk about maintenance, our aims are
to:
– preserve our IT systems in optimal condition
– fix problems that occur
– Upgrade the existing systems to minimise
future risks to the business.
• This will require maintenance of hardware,
software and data.
LO3:- Formulate Maintenance Strategy
Types of Maintenance
• Maintenance falls into two broad categories:
1. Preventative (or routine maintenance)
• We need to carry out preventative maintenance
on a periodic basis to prevent problems occurring
in the future that may interrupt business
continuity.
• Preventive maintenance has the following long
term benefits:
– Improves system reliability
– Decreases cost of replacement
– Decreases system downtime
LO3:- Formulate Maintenance Strategy
Activities preformed during preventive
maintenance
– Cleaning pc components
»What materials are needed for
cleaning
»How often you should clean pc
»What you can clean
– Disk clean up
– Disk Defragmentation
– Virus scan
– File and folder compression
LO3:- Formulate Maintenance Strategy
Maintenance of software
• It’s not only the hardware in an organisation that
needs to be maintained — software maintenance
is also required.
• This will include:
– preventative maintenance
• to detect and correct code that may cause future
errors
– perfective maintenance
• to simply improve the performance of the software
– reactive maintenance
• To fix software bugs.
LO3:- Formulate Maintenance Strategy
Preventative maintenance
• Specific devices require different preventative
maintenance procedures.
• However, there are a few broad areas that can be
considered which require preventative
maintenance practices.
• These include:
A. Protection of equipment due to changes in
electrical supply:
– Surges and ‘brownouts’ cause major damage
to computer devices.
LO3:- Formulate Maintenance Strategy