Effective

Communication
Skills
Communication
It is a two-way process.
It is understanding both
the emotion and the
intention behind the
messages.
Skills for Effective
Communication
Skill 1: Becoming an
engaged listener
a) Concentrate on the
speaker
b) Avoid interrupting
c) Set aside judgment or
bias
d) Show your interest in
what is being said
e) Provide feedback.
 On listening skills
Communication is both
speaking and listening;
listening makes
communication
complete.
1. Informative listening
To give the message
a meaning as close as
possible to what the
sender means.
2. Emphatic listening
Itis listening
sympathetically to
somebody else’s
problems.
3. Appreciative listening
Thisis listening for
enjoyment.
4. Critical listening
This kind of listening
involves skillful
criticism.
5. Discriminative listening
when the listener
interprets and assigns
meaning to sound
rather than to words.
Recitation
 What is the role of
listening in achieving
effective communication
skills?
 Differentiate listening from
hearing.
A guidance counselor
listening to a student share
about his family problems.

A. Informative C. Critical
B. Appreciative D. Emphatic
Alady watching her favorite
singer perform in a concert.

A. Critical C. Appreciative
B. Emphatic D. Infomative
 An English instructor listening
to students deliver their
memorized speeches.

A. Emphatic C. Appreciative
B. Critical D. Informative
Skill 2: Paying attention to
nonverbal signals
Nonverbal language can
help you connect with
others and build better
relationship.
 Positive Body Language
a) Maintaining eye contact
b) Smiling
c) Sitting squarely in a
chair, leaning slightly
forward
d) Nodding in agreement
e) A firm handshake
f) Presenting a calm
exterior
 Negative Body Language
a) Not looking at the
person with whom you
are speaking
b) Tapping a foot, fingers,
and the like
c) Rocking back and forth
d) Scratching
e) Yawning or stretching
f) Standing to close to
others
g) Inattention
Recitation
 Can nonverbal communication be
either intentional or unintentional?
 How do nonverbal communication
help build or nurture relationships?
 Why should you pay particular
attention to your physical
appearance?
Explain

“Nonverbal communication is
more immediate and readily
perceived but more
ambiguous in meaning than
verbal communication.”
 Skill 3: Keeping stress in
check
Staycalm and learn to
manage your stress
because when your
stressed, you can
misread other people.
a) Give yourself time to
think
b) Pause to collect your
thoughts
c) Speak clearly and
audibly
Skill 4: Asserting yourself
Express your thoughts,
feelings, needs, and
beliefs openly, honestly,
and directly.
a) Value yourself and your
opinions
b) Learn to express your
needs and wants
without violating the
rights of others
c) Accept compliments
graciously
d) Learn to say “no”, and
do not let others take
advantage of you
Recitation

 Explain the meaning of “effective

communication.”
 Do you agree with the idea that to
be an effective communicator, you
have to be in control of your
emotions?
Groupings
 Form three groups.
 With your group mates,
make a dialogue about how
would you say “No” with the
following scenarios.
 Between best friends
- one is borrowing assignments from
the others.

 Between close friends

- one inviting the other to his birthday
party but the other is not available.

 Between a mother and a child

- a mother is asking her child to do
some houselhold chores but the child
has to finish a lot of projects in school.