Etiquette

What is Etiquette?
Relates to a code of behavior among
people within an organization, group
oramong
Relates to a code of behaviour society
people within an organization, group
or society.
• Have you ever wondered how it all began?
•But
Who made
have these
you ever rules? how it all began?
wondered
• Are they really that important?

Who made these rules?

Are they really that important?

• We
We have anexpert
have an expert who will guide you through
this
who journey
will guideofyou
finesse and grace
through this journey
of finesse and grace.
Her name is Eti!

Her name is Eti!

 As the story goes, Louis XIV’s gardener at Versailles was faced with a
serious problem-he could not stop members of the nobility from
trampling about it in delicate areas of the king’s garden. He finally
attempted to dissuade their unwanted behaviour by posting signs called
etiquets which warned them to “keep off the grass”.
When this course of action failed, the king himself had to issue an
official decree that no one could go beyond the bounds of the signs.
Later, the name ”etiquette” evolved and the name was given to a ticket
for court functions that included rules regarding where to stand and what
to do.
 So what does Etiquette involve?

Knowing/ Respecting people’s

customs and traditions

Always Remember:
Observing of appropriate manners Your behavior and manners
should consistently correspond
with your well groomed image

Observing certain behaviour and

actions when in a group of people
These are some common slip-ups which we often make:

Failure to greet someone appropriately

Poor listening skills

Inappropriate language
Disregard of other’s time

Disregard of shared property and others’ space

Embarrassing others

Poor table manners

Inappropriate dress and grooming
Misuse of telephone

Inappropriate praise of others

 Table Setting

Seating arrangement

Types of Menu
 Note: Spouses are not seated
together Numerical denote order
of importance
Types of Menu
A T
A
L B B
A L U
E F
C F
A d’ E
R H T
T O
E T
E
Managing Soup
 Should I spoon soup away from
myself?

Yes, you should spoon away

from you.
 Is it correct to say, ‘I have eaten my
soup?

Yes, soup is ‘eaten’; it is

inappropriate to use ‘drink’
when referring to soup, no
matter how clear the soup might
be.
Should I sip from the edge of the soup
spoon?

Yes, you should sip from the edge

of the soup spoon.
 Can I blow on the soup while having
it?

No, you should not blow on the

soup while having it.
 As I reach the last part of my soup, in
which direction must I tilt the soup
bowl/cup?

On reaching the lower part of

the bowl, tip the bowl away
from you and get the soup into
your spoon with an in-to-out-
motion.
To show that I am not yet through with
my soup, where should I place my
soup spoon?

In the soup bowl.

 Where should I place the spoon after
finishing my soup?

Never leave your spoon in the

soup cup or bowl; place it on the
saucer.
 .Is it alright if I slurp or make noises
when eating my soup?

No, it is inappropriate to slurp or

make noises when eating your
soup.
Managing salads
Should I use a spoon to eat my salad?

No, you should use a fork

and not a spoon to eat your
salad.
Managing Bread Selection
 How do I manage buttering my bun?

Break the bun into small bite

sized pieces and butter each
piece as needed.
Managing Tea/Coffee
Is it correct to ask for ‘black tea’? If
not, what is the correct alternative?

Tea is never termed ‘black’

The appropriate terminology is
‘with milk’ or with ‘lemon’.
When coffee is without milk, it
may be termed ‘black’
 Where should I place the teaspoon
after stirring?

You should place the teaspoon on

the saucer after stirring.
 Can I pour tea into the saucer?

Never pour tea into a saucer to

drink.
I it all right if I slurp, blow into the tea
cup or make noise when drinking?

No, it is not appropriate to

slurp, blow into the tea cup or
make noise when drinking.
THANK YOU!!!