RESERVATIONS

XI MIPA 1

L/O/G/O
Mohamad Fadli, M.Pd. | SMA Negeri 1 Jonggat | © 2020
MAP OF CONCEPT

Tiket Flight

RESERVATION
Hotel
Restaurant
Appointment of
Events
DEFINITION

Reservation is an arrangement in which

something such as a seat on an aircraft,
hotel, Appointment of Events or a table at
a restaurant is kept for the person who
have already booked

Mohamad Fadli, M.Pd. | SMA Negeri 1 Jonggat | © 2020

Classification of Reservation

Individual Reservation
Reservation is doing by the person, couple or family for
themselves (Normal Rates/ Package Rates/ Family Plan Rates).
Group/ Tour Reservation
Reservation is doing by tour agent
(Discount Rates/ Group Rates).
Conference Reservation
Reservation for a group who will conduct an exhibition or a
meeting. (Commercial Rates).
Government

Mohamad Fadli, M.Pd. | SMA Negeri 1 Jonggat | © 2020

Typical reservation types

1. Guaranteed Reservation

Pre-payment
Full payment is required before the day of arrival or flight.
Credit Card
Booking Guarantee by credit card
Advance Deposit
Person who want to stay or use the facilities give a payment for
half or one day as a deal with hotel or EO
Contractual Agreement (Corporate)
Travel Agent
Guarantee payment by travel agent
Non-guaranteed Reservation
state reservation cancellation time
Voucher

Mohamad Fadli, M.Pd. | SMA Negeri 1 Jonggat | © 2020

2. Media, metod or the way of reservation
Android Applications agent
Telephone/WA
Letter
Facsimile
E-mail (Hotel Web Site)
Personal

Mohamad Fadli, M.Pd. | SMA Negeri 1 Jonggat | © 2020

3. Resource of Booked
In Person (Direct Reservations)
Airline
Travel Agent (Agencies)
Company/ Corporate
Android Applications
Inters All Agency
(Airline Reservation Office, Car Rental
Companies, Even Organizer and Hotel
Properties)

Mohamad Fadli, M.Pd. | SMA Negeri 1 Jonggat | © 2020

Standar phrase of staff reservation for the user or guests

Greeting ( Good Morning,….)

Reservation
Whose speaking
May I help you?

Mohamad Fadli, M.Pd. | SMA Negeri 1 Jonggat | © 2020

Ways to say it
Making reservation

1. Opening conversation of receptionist:

- Good morning, could I help you?
- Golden Palace Hotel, may I help you?
2. Hotel Reservation:
- what kinds of room do you need?
- how long will you stay, sir?
3. Ticket Reservation:
- what ticket do you want, sir?
- when will you fly sir?
4. Refusing Reservation:
- I’m sorry to inform you that all rooms/seats/ tickets/
tables have been reserved
- I’m really sorry , I am afraid we can not make any
reservation for you

Mohamad Fadli, M.Pd. | SMA Negeri 1 Jonggat | © 2020

SOME COMMON EXPRESSIONS USED IN MAKING RESERVATION

 I’d like to make a reservation

 I’d like a room with a bath
 I’d like to book a room for January 3rd
 I’d like to book my car in for a service
 I’d like to reserve two seat for the matinee
 I’d like to reserve a table for two this evening
 Could you book me a ticket for the next ‘Imperfect’
film

Mohamad Fadli, M.Pd. | SMA Negeri 1 Jonggat | © 2020

We can also use some expressions to ask about the
facilities, payment, and other needs. Here are some of the
expressions commonly used:
-What facilities does the hotel offer?
-Can we have a table by the window?
-Can I reserve a table for lunch?
-What is the parking situation at the restaurant?

Mohamad Fadli, M.Pd. | SMA Negeri 1 Jonggat | © 2020

Air Ticket Reservation
System

L/O/G/O
Mohamad Fadli, M.Pd. | SMA Negeri 1 Jonggat | © 2020
Objectives :

 To make air ticket reservation easier

for passenger.

 To save time and effort of potential air

traveler.

 To reduce the hassle of the user.

Mohamad Fadli, M.Pd. | SMA Negeri 1 Jonggat | © 2020

Introductions…
Online Air Ticketing is a kind of user assistance where customers can
reserve tickets for flight in online. This is an easy method which saves a
lot of time. This project entitled design and implement of an air ticket
reservation system can be applicable to any airlines. The feature of
this system will be similar as a common ticketing system. As a user :

• You can view the schedule

• You can reserve ticket
• You can cancel your reservation
• You can confirm your reservation

Mohamad Fadli, M.Pd. | SMA Negeri 1 Jonggat | © 2020

Technical Requirements :
 Registration
 Login
 View schedule /Reserve ticket
 Searching flight schedule
 Viewing statistics
 Uploading Information into the
system

Mohamad Fadli, M.Pd. | SMA Negeri 1 Jonggat | © 2020

Future Works

Develop mobile app of this system.

 Introduce online payment system.
 Add mobile verification system.
 Introduce live chat between admin & user.

Mohamad Fadli, M.Pd. | SMA Negeri 1 Jonggat | © 2020

Hotel Reservation
System

L/O/G/O
Mohamad Fadli, M.Pd. | SMA Negeri 1 Jonggat | © 2020
RESERVATION …
Process of booking a room prior to the arrival of a guest
so that the room is available at the time when said guest
checks in
 The reservation process involves taking the guest’s
requests for a particular room if any, at an agreed price
and recording such requests precisely before confirming
the reservation

 Reservation also records important details of guests that

will later be used by other front desk colleagues and other
department

 It is an activity concerning the sale of room

 SOURCES OF RESERVATION
 Source is classified as an individual or body that actually pays
a hotel for its services. A reservation agent has a large market
from which he/she receives reservation. The principle sources
of reservation are :
 Tour operators & travel agents /agencies
 Airlines
 Corporate houses
 Embassies and consulates, diplomats, govt. offices
 Free individual travelers
 Hotel websites
 Associations/NGOs
 Global distribution system
 MODES OF RESERVATION

 Verbal – phone call, in person

 Written - letters, fax, e-mail
 Online portal, mobile applications
 FUNCTIONS
 Help to generating revenue from future and
prospective sales by receiving the reservation
request from the prospective guest, check availability
of rooms, to process the request and either to
accept, wait list it or deny it, communicating it and
then recording it
 It gives good indication of the business level that
hotel can get in future
 It give a chance to arrange and prepare
suitable accommodation for guest on time
 It also help in scheduling and reorganizing the
staff , equipments as per requirements
 METHODS OF RECORDING
BOOKINGS

 MANUAL SYSTEM -
• Bound Book Register
• Loose Leaf Register
• Individual Guest Registration Card Method
• By phone and filling up reservation form
 AUTOMATIC SYSTEM
 SEMI –AUTOMATIC SYSTEM
 CONFIRMING BOOKINGS
 Booking in Writing – by e-mail/letter

 Prepayment

 Credit Card

 Advance Deposit

 Penalty Charges

 Miscellaneous Charge Vouchers ( MCO)

 CANCELLATIONS AND
REVISION
. Guest may cancel a confirmed reservation for many
reasons or asks for a revision of his booking
instructions
FORMS AND FORMATS
USED
RESERVATION FORM

REGISTRATION CARD
Mohamad Fadli, M.Pd. © 2020

L/O/G/O