COMMUNICATION

PROCESS
Presented by:
Ms. Trina Claire Ampalayo
St. Paul University Dumaguete
 Communication
• The process of conveying
information between two or
more people
COMMUNICATION
PROCESS
• Steps we take in
order to achieve a
successful
communication
COMMUNICATION
PROCESS
SENDER

- the party that

sends a message
COMMUNICATION
PROCESS

MESSAGE

- the information to
be conveyed

Encode
- transform thoughts of the information
to be conveyed into a form that can be
sent, such as WORDS.
COMMUNICATION PROCESS
CHANNEL OF COMMUNICATION

- the
manner in
which the
message is
sent
SAMPLE CHANNELS OF
COMMUNICATION

SPEAKING

WRITING
SAMPLE CHANNELS OF
COMMUNICATION

VIDEO
TRANSMISSION

ELECTRONIC
TRANSMISSION
SAMPLE CHANNELS OF
COMMUNICATION
AUDIO
TRANSMISSION

NON-VERBAL COMMUNICATION
COMMUNICATION
PROCESS
RECEIVER

- Target of the
communication

- Decode
- Mentally processing the
information to understand the
message
 COMMUNICATION
PROCESS
FEEDBACK

Message sent by
the receiver back
to the sender
COMMUNICATION
PROCESS

NOISE

- Anything that interferes

with the transmission and
decoding of a message from
its sender to its receiver.
COMMUNICATION PROCESS
SENDER MESSAGE RECEIVER
CHANNEL

FEEDBACK
NOISE
 Barriers and Noise

• P - Physical

• P - Physiological

• E - Environmental

• E - Emotional
 PHYSICAL BARRIER
• Not being able to see each other
(gestures, expressions, etc)
• Distance
• Closed doors, walls, buildings, etc.
• Faulty equipment used for
communication
 PHYSIOLOGICAL
BARRIER
• Certain disorders or diseases
• Dyslexia, stuttering, shrillness of voice
• Physiological conditions: hunger, cold,
heat, sickness, etc.
 ENVIRONMENTAL
BARRIER
• Noise
• Noise
• Noise
EMOTIONAL BARRIER

• Self-confidence
• Emotions: Anger, Happiness, Anxiety,
Sorrow, Pride, etc.
 OTHER BARRIERS
• PERCEPTUAL BARRIERS
• CULTURAL BARRIERS
• LANGUAGE BARRIERS
• GENDER BARRIERS
• INTERPERSONAL BARRIERS
• TECHNOLOGICAL BARRIERS
 Communicative
Competence
• Linguistics
• Sociolinguistics
• Discourse
• Strategic Proficiency
LINGUISTICS PROFICIENCY
• Ability of the communicator to use
the appropriate
• Morphology (words),
• Syntax (grammar),
• Phonology (pronunciation),
• Semantics (meanings),
• Pragmatics (meanings in specific
contexts)
 SOCIOLINGUISTICS
PROFICIENCY
• Language varieties shaped by some
social factors such as:
• Socio-economic status
• Gender
• Education
• Occupation
• Religion
• Etc.
 DISCOURSE
PROFICIENCY
• How ideas are linked across
sentences or utterances
• Using the appropriate organization of
ideas, cohesion and coherence
• The ability to demonstrate
organized, cohesive, and coherent
thoughts in spoken or written texts.
 STRATEGIC
COMPETENCE
• Adapt to verbal and non-verbal
language to compensate for
communication problems
END OF THE PRESENTATION