Decision Support in Business

As companies migrate towards responsive e-business model, they are

investing in new data driven decision framework that help them respond
rapidly to changing market condition and customer need.

To succeed in business today, companies need information system that

can support the diverse information and decision – making need of their
manager and business professionals.
Information, Decision & Management

Level of management decision making

• Strategic Management – Typically, a board of director and an executive committee of the CEO and the top
executive develop overall organisational goal, strategies, policies and objective as part of strategic planning
process.
It also monitor strategic performance of the organisation.
• Tactical management – Self-directed team as well as business unit manager develop short and medium
range plan, schedule and budget and specify the policies, procedure and business objective for their submit
of the company.
They allocate resources and monitor the performance of the organisation’s subunits.
• Operational management – Self-directed team or operating manager develop short range plan such as
weekly production schedule. They direct the use of resources and the performance of task according to
procedure and within budget & schedule.