The Importance of

Effective Communication
in Nursing
“Do you feel
you have
strong
communicati
on skills?”
 Learning Objectives
 you will be expected to demonstrate your
knowledge and skills of therapeutic
communication in order to:
 Assess verbal and nonverbal client
communication needs
 Respect the client's
 personal values
 and beliefs
 Learning Objectives
 Allow time to communicate with the client
 Use therapeutic communication techniques to
provide client support
 Encourage the client to verbalize feelings (e.g.,
fear, discomfort)
 Evaluate the
effectiveness of
communications
with the client
How does communication flow?
 The Communication Process
1. Linear model - entails a sender, a message, a
receiver and noise
 The Communication Process
2. Interactive model - a process in which the
listener gives feedback or responds to a message
after a process of interpretation.
 The Communication Process
3. Transactional model - acknowledges and
gives emphasis to the dynamic nature of
interpersonal communication and the multiple
roles of the communicators.
 What are the modes of
communication?
Verbal communication
Non verbal communication
What are the factors influencing the
Communication process?
 Developmental Stages
 Gender
 Values and perception
 Personal Space
 Territoriality
 Environment
 Congruence
 Interpersonal attitude
 Boundaries
Therapeutic Communication
Techniques
Therapeutic Communication
Techniques
Therapeutic Communication
Techniques
Therapeutic Communication
Techniques
Therapeutic Communication
Techniques
Therapeutic Communication
Techniques
Barriers to Communication
Barriers to Communication
Non Therapeutic Techniques
Non Therapeutic Techniques
 Types of Health Care Groups
• Task Groups
• Teaching groups
• Self Help groups
• Selfawareness and Growth groups
• Therapy groups
• Work related social support groups
 Nursing Management
Assessmen