DOLE FOOD COMPANY PHILIPPINES

PRODUCT OF DOLE
 HISTORY OF DOLE
 1851 – Establishment of Castle & Cooke by missionaries 
Samuel Northrup Castle and Amos Starr Cooke. Castle
& Cooke rapidly became one of the largest companies in
Hawaii, investing in shipping, railroad construction,
sugar production and seafood packing.
 1901 – (HAPCO)  Hawaiian Pineapple Company founded
by James Dole, who opened his first pineapple plantation
in the central plateau of the Hawaiian island of Oahu.
 HISTORY OF DOLE
 1922 – Hawaiian Pineapple Company merged with Castle
and Cooke
 1932 - Castle & Cooke purchased a 21% interest in the
Hawaiian Pineapple Company.
 1960 - Castle & Cooke acquired the remainder of the
Hawaiian Pineapple Company and the 
Standard Fruit Company.
 1976 - it acquired Bud Antle Inc., a California-based
lettuce and celery farmer
 1989 - renamed Dole Fresh Vegetables
 HISTORY OF DOLE
 1991 – July 31 to be exact, Changed its business name to
“Dole Food Company”.
 DOLE IN THE PHILIPPINES
 June 24, 1963 – DOLEFIL the first Philippine division or
establishment of canned pineapple and it sites of
plantation is at the foot of Mt. Matutum in Polomolok,
South Cotabato.
 1966 – STANFILCO the second Philippine division or
establishment which exports banana’s and its plantation
in General Santos.
MISSION

 Dole Food Company, Inc. is committed to

supplying the consumer and our customers with
the finest, high-quality products and to leading
the industry in nutrition research and education.
 Dole supports these goals with a corporate
philosophy of adhering to the highest ethical
conduct in all its business dealings, treatment of
its employees, and social and environmental
policies.
 PHILOSOPHY
The DOLE brand means the finest, high-quality products. Dole will continue to
meet customers' expectations by consistently providing products that meet the
highest standard — the Dole standard. For Dole, anything less is unacceptable.
Dole's dedication to quality is a worldwide commitment solidly backed by:
 Comprehensive programs for food safety.
 Scientific pest management programs.
 Stringent quality control measures.
 State-of-the-art production and transportation technologies.
 Nutrition education to help the public understand the benefits of eating 5-13
servings of fruits and vegetables a day. Dole is a founding member of the
National 5 A Day For – Better Health Program and is the produce industry
leader in developing technology-based nutrition education programs for
children.
 Continuous improvement through research and innovation.
 Dedication to the safety of our workers, communities and the environment.
 This started in Stanfilco when in 1988, Stanfilco changed its paradigm on quality and declared
a Vision: to be number one.
 The concept of TQM was learned when in 1989 JP Mercado and Henry Betancur attended the
Philippine Quality and Productivity Movement (PQPM) Conference in Manila. Here, we heard
the concepts of TQM and the quality and productivity philosophies under TQM through the
Keynote Speech of Mr. Manlapit, the President of Procter and Gamble Philippines. He
described the TQM concepts and practices initiated by Procter and Gamble, These same
concepts and TQM continuum were adopted to direct the Dole Number One Program of
Stanfilco in 1990, when JP Mercado headed the Dole Number One Division.
 The Dole Number Divsion was created in 1989. The task was to facilitate the new Dole
Number One Program with goals to be the highest quality, lowest cost producer through
customer-focused empowered workforce (Managers, Supervisors,, and workers of business
partners.
 The TQM initiative would be extended to Dole Asia when in 1997, the Dole University Board of
Regents resolved to tairlorfit a TQM initiative for Dole Asia Companies. This will be in support
for the practices of the Dole Six Work Values.
 The Following is the TQM Framework that will be learned and practiced in time. The Dole
University is tasked to facilitate its communication, understanding, and implementation
through the various companies in Asia.
 ISSUES AND PROBLEMS WHILE
HAVING TQM
 2005 E. coli outbreak
In 2005, 23 people in Minnesota were sickened with E. coli O157:H7. The source of the 
bacteria was found to be Dole brand bagged lettuce.[25]
 2006 E. coli outbreak
Main article: 2006 North American E. coli O157:H7 outbreak in spinach In 2006, an E.
coli outbreak that caused over 200 people to become ill and killed 3 more was linked to
bagged spinach sold by Dole. The spinach was processed by Natural Selection Foods in 
California.[26]
 2007 E. coli recall
In September 2007, random testing conducted by the Canadian Food Inspection Agency
 detected E. coli O157:H7 bacteria in Dole's "Hearts Delight" packaged salad. The
company issued a recall for the product, which had been distributed in Ontario, Quebec,
New Brunswick, Nova Scotia, and Prince Edward Island in Canada, and in Illinois,
Indiana, Maine, Michigan, Mississippi, New York, Ohio, Pennsylvania, and Tennessee in
the US.[27]
 2012 Salmonella recall
In April 2012, random testing by the New York State Department of Health
 detected Salmonella bacteria in Dole's "Seven Lettuces" salad. The company
issued a recall for the product, which had been distributed in Alabama, Florida,
Illinois, Indiana, Maryland, Massachusetts, Michigan, Mississippi, New York, North
Carolina, Ohio, Pennsylvania, Tennessee, Virginia and Wisconsin.[28]
 June 2012 Listeria recall
In June 2012, random testing by the 
North Carolina Department of Health and Human Services detected 
Listeria monocytogenes, the bacteria responsible for listeriosis, in Dole's
"Marketside Leafy Romaine" salad. The company issued a recall for the product,
which had been distributed in Georgia, Kentucky, North Carolina, South Carolina,
Tennessee and Virginia.[28]
 August 2012 Listeria recall
In August 2012, random testing by the North Carolina Department of Agriculture
detected Listeria monocytogenes in Dole's packaged "Italian Blend" salad. The
company issued a recall for the product, which had been distributed in Alabama,
Florida, North Carolina, South Carolina, Pennsylvania, Maryland, Mississippi and
Virginia
 2014 Listeria recall
In March 2014, random testing conducted by the Canadian Food Inspection Agency detected Listeria monocytogenes in
Dole's packaged "Italian Blend" salad. [29] The company issued a recall for its Dole Italian Blend, Fresh Selections Italian
Style Blend, Little Salad Bar Italian Salad, and Marketside Italian Style Salad products. The products had been distributed
in Ontario, Quebec and New Brunswick in Canada, and Connecticut, Florida, Illinois, Indiana, Kentucky, Maryland,
Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina and Virginia in the
US.
 2015 Salmonella recall
In October 2015, random testing conducted by the Michigan Department of Agriculture and Rural Development detected 
Salmonella bacteria in a sample of Dole's packaged spinach salad. The company issued a recall for the product, which had
been distributed to Connecticut, Indiana, Kentucky, Maryland, Massachusetts, Michigan, Missouri, New Jersey, New York,
Ohio, Pennsylvania, Tennessee, and Wisconsin.
 2016 Listeriosis outbreak
In January 2016, packaged salads produced by Dole at its Springfield, Ohio, facility were linked to a multistate outbreak
of listeriosis by the Centers for Disease Control and Prevention (CDC).[32] The outbreak was first detected in July 2015 and
led to the hospitalization of 12 people from Indiana, Massachusetts, Michigan, New Jersey, New York, and Pennsylvania. [33]
 The victim from Michigan died as a result of the infection. [34] A joint CDC and Food and Drug Administration (FDA)
investigation began in September 2015. In January 2016, testing of a Dole "Field Greens" packaged salad found the
presence of Listeria monocytogenes, the bacteria responsible for listeriosis. [35] On January 21, 2016, Dole suspended
operations at the Springfield facility and began a recall of packaged salads produced there. The recall affected 23 states
and 3 Canadian provinces, and involved salads packaged under the Dole, Fresh Selections, Simple Truth, Marketside, The
Little Salad Bar, and President's Choice brand names.
In April 2016, the U.S. Department of Justice commenced a criminal investigation into Dole's role in the outbreak of
listeriosis.[38] FDA inspection reports obtained by Food Safety News using the Freedom of Information Act demonstrated
that in July 2014 Dole carried out swab tests of surfaces in the Springfield plant which returned positive results
for Listeria, but still did not cease production. Swab tests returned positive results "five more times in 2014 and three
times in late 2015", but Dole continued production until January 2016. [38] U.S. Representative Rosa DeLauro said: "News
that Dole knew about a Listeria outbreak in their facility, yet continued to push contaminated salads onto the American
consumer is an outrage. How could executives at Dole even consider putting products onto store shelves and into
American homes when they knew for close to two years that there was a major public health issue? These executives
must be held accountable for their unconscionable actions."