TRAINING REVIEW

November 2019

THE LALIT GREAT EASTERN KOLKATA

 Minutes of the Last Review

Planned
# Action Point Responsibility Date of
completion
Planned in
1 Adrita Banerjee
Inclusion and Diversity Activities to coincide with specific dates in the Calendar December

2 Adrita Banerjee Done

Month of November is focused on Upselling
Highlights of the Month
Month for Upselling
Month for Upselling
Star Table
Work Anniversaries

This is how we
celebrate milestone
Fun Friday
Corporate Employee Activation
Programme with Khadims
CSR Activity
Specific Training Topics Covered Last Month

Induction Session
Specific Training Topics Covered Last Month

Spoken English Classes

Specific Training Topics Covered Last Month

Session on Telephone Etiquettes

Specific Training Topics Covered Last Month

Session on Sign Language

Specific Training Topics Covered Last Month

Pure Love ERG Meet

 MoM - ERG Team
Planned Date
# Action Point Responsibility
of completion

1 Ability & Disability Workshop for all HODs Munmun Ongoing

2 Skit/Play on Inclusivity & Diversity Sneha Ongoing

More Sign Language workshop for Execs and Planned in December

3 Adrita/Munmun ‘19
Managers
Planned in December
4 One Day event on Diversity and Inclusion Munmun ‘19
 Induction
No. of No. Of No. of Joinings Pending since Feedback
Induction employees in the month November Scores
Programs held covered 2019

2 13 13 - 4.93

# Qualitative Feedback
1
2
3
Training Calendar of the Month – December 2019
 Training Dashboard: 198 sessions

Total no. of Total Hours of

Department Name Sessions Training Total Average
Participants Manhours
Conducted Conducted

86 76 7.16
Engineering 9

F&B Service 65 471 451 8.26

F&B Production 22 499.5 303 7.68

Front Office 36 292 243 8.84

Housekeeping 29 556 543 8.82

Security 26 102 80 5.36

Rejuve – The Spa 11 82 67 7.45

Average Manhours: 8.18

 Training Manager Delivery
S. Date Topic No. of Participants
no

1 2nd Nov Session on Service Excellence

10
2 3rd Nov Session on Service Excellence
8
3 7th Nov Session on Body Language
7
4 8th Nov Session on Sign Language
14
5 9th Nov Spoken English Class
10
6 12th Nov Induction Day 1
7
7
13th Nov Induction Day 2
7
10 16th Nov Spoken English Class
10
11 20th Nov Upselling
3
12 21st Nov Upselling/Telephone Etiquette
2
 Training Manager Delivery
S. Date Topic No. of Participants
no

13 22nd Nov Telephone Etiquette

7
14 23rd Nov Campus Drive – GM Round
10
15 25th Nov Induction Day 1
5
16 26th Nov Induction Day 2
5
17 29th Nov Telephone Etiquette
8
 Training done for Top 5 Complaints
S.N Top Complaint Counter Measure

1 Associates unable to converse in • Spoken English Classes have been

English initiated
2. Buffet Orientation & Breakfast • On the Job Training has been initiated
Standards
 Status on Critical Initiatives

No. of Department Trainers 16

No. of Certified TTT Trainers (TRAIN THE 16

TRAINER)

No. of BUDDYs in the hotel 40

No. trained in BUDDY PROGRAM 40

No. of Butlers 4

No. of Butlers trained in THE BUTLER PROGRAM 4

 I.T Meet Highlights

• Agenda:
 Learnings in Departments
 Next Department Change
• Number of I.Ts from our School (TLSHS)-Nil
• Total number of ITs deployed- 51
 LSMAs & LaLiT School pass outs
• No LSMA trainees with TLGEK
# AUDIT Minimum no. of Audits
Audits
No. of NC’s NC’s Closed
required Audits Done

1 Room Audit 26 26 6 Informed HOD and Rectified

Dust on Surfaces
Pencil marks in Folders

2 Grooming Audit 100 100 10 Informed HOD/Rectified

Torn Uniforms
Unpolished shoes

3 Telephone Audit 20 20

4 Car Audit 10 10

5 Process Audit 20 20

6 Property Audit 1 1
THANK YOU !