Professional Documents
Culture Documents
• Understanding Objections:
• Objections are concerns, hesitations, doubts, or other honest reasons a
customer has for not making a purchase. Objections give you an opportunity to
present more information to the customer.
• Excuses are insincere reasons for not buying or not seeing the salesperson.
A Plan to Handle Objections:
• Knowing What to Anticipate.
Acknowledge
Listen
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the Restate
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Answer
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Carefully
Carefully Customer's
Customer's the the
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Objections Objections
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Objections