Study and analysis of

employee engagement in
the Indian IT sector.
Presented by-

Shefali Sharma
S183F0038
SBPPSE
AUD
 Study of Employee
engagement with respect to
workplace relationships,
transactions and
organizational commitment
in the Indian IT sector.
Introduction

Employee Workplace Transactions Organization

engagement relationships can be al
is a degree to can be understood commitment
which an described at as the basic is the bond
employee is interpersonal unit of social that an
connected or relationships interactions employee
passionate among the derived from experience
about work. employees. ego states. with the
organization.
Rationale
Need to study employee Employee engagement is a
engagement: behavioral aspect and
hence need to be studied
• No excuse to inaction with respect to its
• Focus on strengths determinants and factors
• Independent and proactive impacting engagement
• Accountable levels.
• Self- aware and aligned
with the organizational
goals and objectives
• An active partner in the
organization.
 Literature review-1
Name of Year Author Interpretation Relevance for the study
the
paper
Determinant 2013 Anitha J. The paper aims to The determinants of employee
s of identify key factors engagement were pre-decided and
employee that determine the this paper only identifies a positive
engagement levels of employee relationship with the given set of
and their engagement factors and determinants of
impact on followed by impact employee engagement.
employee of engagement on
performance performance.

Born to win 2017 James and The book explains The book is a handbook to
Jongeward the details about understand various types of
transactional transactions in workplace and their
analysis and its role on effectiveness.
application in
various life situation
of human beings.
Name of the Year Author Interpretation Relevance for
paper the study
Informal 2005 Morrison, The paper aims to This paper clearly
relationships in Rachel explain and develop a explains the impact
the workplace : model of role of informal of informal
associations relationships and relationships on
with job friendship in workplace various determinants
satisfaction, with the dependent of productivity in
organizational variables as satisfaction, organizations.
commitment commitment and
and turnover turnover of employees
intentions at the organization.

Work and 2016 Redmond, The paper explains the This paper has
organizational Alderton concept of work helped in
commitment commitment along with understanding the
its types and the impact dynamics of
of commitment in relationships,
workplace in modern perceived support,
times. motivation and work
commitment.
 Literature review-2
Name of Year Author(s)/ Interpretation Relevance for
the paper Source the study
The impact 2013 Brunetto, Xerri, The paper aims to The paper clearly
of workplace Shriberg, examine the role of explains the role of
relationships Shacklock, workplace formal relationships
on Newman and relationships defined in engagement but
engagement, Dienger by perceived undermine the
well-being, organisation support, impact of informal
commitment relationship with the relationships
and turnover supervisor and team among co-workers
for nurses in work on engagement on engagement
Australia and level of nurses in level of employees.
the USA. Australia and USA.
 Name of Year Author Interpretation Relevance for this
the paper study
Interpersonal 2012 Martin & This paper aims to This paper shall provide a
Relationships, Martin describe the role of framework to understand
Motivation, interpersonal role of motivation in
Engagement, relationships in employee engagement
and motivation and levels.
Achievement: engagement level
Yields for of students and
Theory, Current their effect of the
Issues, and achievement in an
Educational educational setup.
Practice.

Do non-work 2011 Awasthy This paper attempts This paper shares the
practices in and Gupta to establish the relationship between
MNCs operating relationship commitment and
in India impact between non-work engagement can be
organizational practices and established keeping in
Commitment? identify their mind the role of non-work
impact on practices and informal
commitment levels. transactions in the
organisations.
Objectives
Identification of dimensions which form the basis of relationships, transactions, commitment
and engagement

Evaluate the relationships among all the variables

Assess and explain the impact of relationships, Transactions and commitment on

engagement.
Methodology
Data analysis
 D
Highest number of
respondents from Blue E
stacks S
C
Low gender R
representation with only I
28% of the female
respondents. P
T
Maximum respondents I
have spent more than 1
but less than 2 years in V
their current role. E
Organization and
relationships-

Infosys has the maximum

scores in both types of
relationships whereas
Amazon has the least score
among all of them.

Organization and
Commitment-

Infosys has the highest

affective commitment
whereas amazon scores
less in all types of
commitment.
 Organization and Transactions-

All the organizations score a good score on open transaction but the score for other
two sides are also averaged on the higher side of the continuum.
 R
All the demographic
factors show the
E
significance value G
greater than 0.05.
Hence, gender, R
organization and
time spent in the
E
current role do not S
determine the
engagement levels S
in the data used in
the study.
I
O
N
Relationships impact engagement levels significantly
Transactions do not impact engagement levels significantly

Commitment do not impact engagement levels significantly

Multiple regression
model show a
significant result
where all of the
independent variables
impact the dependent
one together making a
significant model.
MODEL 1
MODEL 2
MODEL 3
Q
U
A
L
I
T
A
T
I
V
E
Conclusion
The following conclusions can be drawn from the study thus conducted:--
• The demographic factors have no significant impact.
• Commitment and transactions do not have a significant impact on the
engagement levels independently. However, when clubbed with
relationships, the model show significant linear relationship.
• Relationships independently have a significant linear relationships with
the engagement levels in the IT Sector.
• Commitment is seen to have a negative association.
• Infosys has the highest frequency of engaged employees whereas
Amazon shows the least engaged employees based on the descriptive
analysis.
• Finally, the word clouds show maximum presence of word interactions
and communications suggesting that these factors are the most
significant in understanding of various variables under study and same is
depicted by the frequency of transactions in the coding of the data.
Recommendations
Ways to improve employee
engagement levels-

• Right person in the right role.

• Training and developing even
the best.
• Meaningful tasks give meaning
to the job.
• Check-in to show you care.
• Engagement cannot rise
without talking about
engagement.
Limitations and scope
Limitations-
• Limited sample size for
both qualitative and
quantitative aspects.
• Biases in the data and
socially acceptable
responses.
• Lack of available literature.
• Research design.
• Non-uniform demographics
of the respondents.
Future Scope-
• Understanding employee
engagement with other
dimensions and variables.
• In-depth study of the
variables involved in the
study individually.
• Various other theoretical
model can be identified and
studied.
• Impact of engagement.