Best Practices in Staffing,

Training and Retention

 Objectives

1. The power of four

2. New landscape of Talent management

3. Become an employer of choice

4. The biggest mistakes managers make

Think of the last time you heard comments like
these …
You might be right, but I’m the
boss!

Just do your job!

I remember back in the day …

The kid wants a promotion after

six months on the job!
No!
 On Generations

• four different generations working

side-by-side in the workplace.

• People communicate based on their

generational backgrounds.

• Each generation has distinct attitudes,

behaviors, expectations, habits and
motivational buttons.
The Veterans
1922-1945
• Working style:
Obligation/Duty

• Interactive style:
Individual

• Messages that motivate

Veterans: Your experience
is respected

5
 Boomers
1946-1964
• Working style: Exciting
Adventure

• Interactive style: Team

Player Loves meetings

• Messages that motivate

Boomers: You are valued

6
 Gen X
1965-1978
• Working style: Contract

• Interactive style:
Entrepreneural

• Messages that motivate

Gen X: Do it your way

7
 Gen Y
1979-2002
• Working style:
Fulfillment

• Interactive style:
Participative

• Messages that
motivate Gen Y: You
will work with other
bright & creative staff

8
 The big picture

• We switched from “war for talent” to

recessionary mode (for now)

• Plan ahead and prepare to drive

renewal and growth

• Boomers & Gen Y are the groups

redefining the rules of engagement
 Baby Boomers in the workforce
Live to Work
• Work is an exiting adventure

• Mental stimulation and challenge

• Seek collaborative, group decision making

• Yearning for flexibility

• Let’s have a meeting

 Gen Y in the workforce
Work to Live
• Work is a fulfillment

• Learning and immediate responsibility

• High expectations of employers

• Change, change, change

• Email or IM me
 The Best Way To Retain
Boomers
1 . High-quality colleagues

2. An intellectually stimulating work

3. Autonomy regarding work tasks

4. Flexible work arrangements

5. Access to new experiences and challenges

6. Giving back to the world through work

 The Best Way To Retain
Gen Y
1 . High-quality colleagues

2. Flexible work arrangements

3. Prospects for advancement

4. Recognition from the boss

5. Steady rate of advancement & promotion.

6. Access to new experiences and challenges

 So what will it take to
become an Employer of
Choice?
 Modularity

Chance
Flexibility
to give back
Employer
of
Choice

Progressive
Coaching
Policies
But one more thing………
 Five Biggest Mistakes
you can make as a Manager
1. Lack of Communication.

2. Focus on the Negative.

3. Policy change due to one person.

4. Not understanding the needs and concerns of

your team.

5. Never admitting you’re wrong or never taking

responsibility
References for this presentation include:
Greg Hammill. Mixing and Managing Four generations of Employees

Lancaster, Lynne C.; Stillman, David. When Generations Collide: Who

They Are, Why They Clash, How to Solve the Generational Puzzle at
Work.

Sago, Brad. “Uncommon Threads: Mending the Generation Gap at

Work,”

Various articles from techrepublic.online.com (Management &

Leadership track)