Professional Documents
Culture Documents
People at Work
Week 4: Happiness, motivation
and meaning at work
(Mullins, Chapter 7)
Did you....
Engagement Motivation
Happiness
at Work
A sense of community
Having a higher sense of purpose, especially a
customer-focused purpose
Congruence or ‘fit’ between personal and
organisational values
Working for ethical organisations
Having leaders who 'walk the talk' on values
Feeling involved and treated like adults
Able to balance work with other aspects of life
Challenging jobs and personal growth
Spirituality at work (Holbeche & Springett, 2004)
Link between meaning and motivation....
(Mullins, Chapter 7)
Exercise
Watch the following video clips of Frederick Herzberg
expounding his theories:
http://www.youtube.com/watch?feature=player_embedded&v=o87s-
2YtG4Y#t=24
http://www.youtube.com/watch?v=gtYi4102OvU&feature=player_embe
dded
(Source ‘bized.co.uk’)
Note that in this research the same factor can be
both motivational AND demotivational, but not
necessarily to the same degree
For example, a good salary is only the 10th most
important factor in making us happy, but is Number
2 in factors which make us unhappy
Lack of communication from the top is the factor
which might make us most unhappy, but doesn’t
feature in the factors which might make us happy.
Q: Why might this be the case?
Job satisfaction
Related to motivation theory (e.g. Herzberg-hygiene factors and true
motivators)
Is determined by the gap between what one wants from a job, and what
one has in a job (according to Locke, 1976): the bigger the gap between
what we want and what we get, the lower the level of satisfaction
Individualised explanation-we don’t all want the same thing
Important to know what you want personally in order to find the most
suitable job!
Would you expect job satisfaction to be higher or lower during the
recession? BBC news story
Importance of considering other issues alongside satisfaction, e.g. Levels
of stress, how we are managed, reward etc: even if we love our job, we
may choose to leave. Why?
What contributes to job satisfaction?
High contribution Medium Low contribution
contribution
•Relations with •Physical working •Promotion chances
fellow workers conditions •The way the
•Hours of work •Immediate boss organisation is
•Freedom to choose •Employee-manager managed
work methods relations •Pay
•Responsibility •Recognition for
•Variety in the job good work
•Job security •The attention paid
to suggestions
•Opportunities to
(Marchington & Wilkinson, 2008) use abilities
Job satisfaction
From the list below, identify
the five roles with high levels Farm workers
Hairdressers
of job satisfaction, the five Laboratory technicians
with medium levels, and the Marketing and sales managers
five with low levels: Management consultants
Assembly line workers Nurses
Bank, building society and post Painters and decorators
office managers Personnel, training and industrial
Bus and coach drivers relations managers
Care assistants Postal workers
Computer analysts and Retail check desk and checkout
programmers operators