Professional Documents
Culture Documents
Eighteen
Managing
Interpersonal Relations
and Communications
Slide content created by Charlie Cook, The University of West Alabama
Copyright © Houghton Mifflin Company. All rights reserved.
Learning Objectives
After studying this chapter, you should be able to:
2. Describe the interpersonal nature of organizations.
3. Describe the role and importance of communication
in the manager’s job.
4. Identify the basic forms of communication in
organizations.
5. Discuss informal communication, including its
various forms and types.
6. Describe how the communication process can be
managed to recognize and overcome barriers.