Professional Documents
Culture Documents
1. Economic
2. Social and demographic environment
3. Political, liability or legal issues
4. Competitive threats
5. Technology
4-4 Product and Service Design
1. Primary focus
1. Customer satisfaction
2. Secondary focus
1. Function of product/service
2. Quality and Cost/profit
3. Appearance
4. Ease of production/assembly
5. Ease of maintenance/service
4-6 Product and Service Design
1. Legal
FDA, OSHA, IRS.
Product liability refers to a manufacturer being
liable in case of an injury or damages caused by
a faulty product.
Uniform commercial code.
2. Ethical
3.Environmental
4-8 Product and Service Design
Designers of Product/Service Adhere
to Guidelines
1. Produce designs that are consistent with the goals of
the company.
2. Give customers the value they expect.
3. Make health and safety a primary concern.
4. Consider potential harm to the environment.