Hotel Credit Policy

 Those who have guaranteed bookings with the hotel-

These guests are allowed to enjoy the hotel facilities
and services on credit, and to settle their accounts
personally at check-out.
 Those whose accounts will be settled by their
companies- When a company wishes to have credit to
ensure that the company is solvent, i.e. that it is
capable of paying its accounts.
 Those who will settle their accounts by credit or
charge cards- Credit is also given to guests who settle
their accounts by credit or charge cards that are
accepted by the hotel. The operational procedures for
handling credit and charge cards vary from hotel to
hotel. Reason for this may be the popularity charge or
credit card Company to settle the account.
 Steps involved in Credit Control
 At the time of Registration:

- Complete Residence Address

- Complete Office Address
- Telephone No, Fax No and email id
- Any of the photo identity proof
(Passport, Driving License, Voter Identity
card etc) to v verify with the address
given at GR Card.
- Proper entry of Mode of payment.
- Guests’ Signature in the proper place.
 Credit Control
The term Credit control refers to the
various measures taken by the Hotel to
ensure that Guests settle their bill / account
in full either themselves or someone else on
their behalf (which may be a Credit Card Co,
an Airlines, a Corporate Co / Office, a Travel
agent or any other agency or person) does
that within a specified period of time.
 Steps involved in Credit Control
 In the case of Credit Card Payment:
-Clarify about the Co name of the Cr Card
-No of the Credit Card
-Validity of the Card
-Floor limit of the Card
-Signature of the Guest must tallied with the
Cards Signature.
-Awareness of the acceptance of the Card by
the Hotel.
 Steps involved in Credit Control
 In the case of Guest Paying by Travel Agent
Voucher:
- Check with the Reservation Correspondence
either Hotel has received the record copy of the
Traveler voucher or not.
- Check that the Travel Agent Company is in the
Credit List or not.
- Collect the original Traveler Voucher from the
Guest and attached with the GRC.
- Verify The Room Rate quoted in the Voucher is
correct or not.
 Steps involved in Credit Control
 Follow the Billing instruction mentioned on the
voucher and inform the same to the Guest.
 Guest Checking with Tour Groups :-
- Creating Master folio.
- Understand the Credit procedure between
the Hotel & Tour Operator.
 Guest with Airlines:-
- POS (Passenger Service Order)
- MAO (Meal and Accommodation Order)
Steps involved in Credit Control
Guests having all Charges Billed:-
• Read carefully the Billing instruction.
• Apart from the Room Charges all incidentals are to be
collected directly from the Guest.

Guests with Scanty Baggage:-

• Ask for the Advance Deposit at least for the Room
Rent.
• Instruct all the concerned Departments that all bills
are on APC.
Steps involved in Credit Control
Walk-in / Chance Guest:-
• Insist the Guest to make sufficient Advance Payment.
• In the case of Credit Card Payment take the Credit Card
Guarantee.

Credit Facility Companies:-

• Check the solvency status of the Company.

• Check the volume of business.
• Current Account 30 days
• Overdue account 30-60 days
• Delinquent account 60-90 days
 Credit control During the Stay of the
Guest
Mark the High Balance guest and
inform the Front Office to intimate the
Guest about the part settlement of their
bills.