Manage Communication

and Information Flow

BSBLDR502 Lead and manage effective workplace
relationships
Session 1
Purpose of this presentation
At the end of this session, you should know how to:
develop communication strategies

use consultation processes

facilitate feedback to employees on outcomes

of the consultation processes
develop and/or implement dispute or issue
resolution processes.
Communication functions
Communication in the workplace
serves four partially overlapping
functions, crucial for organisational
learning:
knowledge management
decision-making
coordinating work activities
fulfilling emotional and
social needs.
Communication strategies or
plans
Consider goals Determine Develop an
and objectives media strategies action plan

Do a Develop and
Determine key
communication approve your
messages
SWOT analysis budget

Set
Research
Communication- Evaluate
audience
specific goals success
characteristics
and targets
Consultation/communication
Consultation
The process of actively
providing stakeholders with an
opportunity to contribute to the
decision-making process.
Communication
The process of listening to,
involving, advising and
informing employees,
customers, suppliers,
shareholders and the
community.
Consultation strategies:
RACI
To determine who to consult
and how, use the RACI
model:
Responsible
Accountable
Consulted
Informed.
Legal and ethical
requirements for consultation
For example:
health and safety
(OHS/WHS) legislation
industrial relations
under the Fair Work Act
anti-discrimination
legislation.
Policies and procedures for
dispute management
Policies Procedures
A general statement of A procedure is a written
organisational aims for instruction outlining the
practical behaviour, often preferred method of
including: performing a task or activity.
purpose
scope
responsibilities
reference to relevant
legislation or codes.
Policy frameworks
Key
determinants
of quality

Communications
and knowledge Employee relations
Grievance policy
management policy
policy

Procedure Procedure Procedure Procedure Procedure Procedure Procedure

The next steps
You should now:
 complete the self-paced activities in Section 1
of your Student Workbook
 review Section 2.