Strategies for Successful

Interpersonal Communication
 Interpersonal Communication
• Informal
• Casual
• Interaction between people
• Face-to-face communication between two or
more people
• Immediate feedback (verbal & nonverbal)
 Dyadic Communication
• Two persons seeking to exchange information
• Personal 1:1 interactions
• Look at self-perceptions: how each of us sees
the self.
• Self perception
 Setting us apart from animals
 Objective or subjective
 Private or public
• Be cautious in drawing conclusions
 Dyadic Communication Relationships

• It is virtually impossible not to communicate in

reaction to another person.

• Classification
1. By function
2. By type
 1. Functional Relationships
• Two people meeting for a common purpose.

• Functionally related interactions are:

 Interviewing for a position
 Instructional interview
 Telephone exchange
 Grade review
 Job termination
 2. Types of Relationships
a. Intimate relationships
 Desire to communicate more (comfort & trust)

b. No intimate relationships
 Quick to flourish, quick to die
 More formal
 Heavily business related topics
 Interpersonal Disclosure
• Recognize that interpersonal relationships
take time. (comfortable??, improve relations)
• Recognize that some persons do not offer self-
disclosure. (ever attempted??)
• Recognize that relationships end; this is not
unusual. (personal efforts to continue/
discontinue??, why relationship ended??)
 Interviewing
• Most intense dyadic communication.
• Interview Purposes
 Seeking position
 Informing on job
 Solving problem
 Supporting solution
 Counseling employee
 Evaluating employee
 Gathering information
 Interviewee’s Responsibilities
• Understand yourself. (strength & weaknesses)
• Know details about available position (review
your skills)
• Do homework on company. (analyze the firm)
• Rehearse possible questions (brainstorm)
• Speak with insiders (learn from familiar)
 Procedures During Job Interview
• Give positive first impression. (handshake,
smile)
• State your understanding.
• Organize your answers.
• Listen. Avoid confrontation.
• Ask thoughtful questions. (about company,
position)
• Offer a conclusion.
 Follow up
• Do specific action promptly (if any).
• Additional information (if required).
• Thank you note (if required).
Suggestion for Computer Interview
• Check equipment beforehand.
• Avoid excessive movement.
• Use audio video check before beginning.
• Dress as if interview were live.
• Avoid high-contrast clothing.
• Try to relax.
 Four Goals of Recruiters
• Evaluate job qualification.
• Determine the oral communication ability.
• Give the facts about the job & company.
• Establish goodwill on behalf of the company.
 Exercise
• Hindrances to interpersonal communication in
an international setting.