LP-6

29.10.18

Part- 9 Performance Management

• Ch 26 Managing performance
• Ch 27 Professional performance
• Ch 28 Sustaining Discipline

• Learning Objectives
• Learning performance management as a leadership skill
• Determining levels of performance required to achieve results,
working through with others and entering results etc
• Setting up goals and standards of professional conduct - creating
and upholding
• Learning Outcomes
• Students are expected to understand the various aspects of
performance management and its linkage with leadership skills

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 CH-26 ------- MANAGING PERFORMANCE
• What is Performance?
• Accomplishing results / assignments with or without supervision
as per goals and objectives of the organization
• 3 methods (SECRETS) for Managing Performance
• Performance Planning
• Establishing direction and goals (One-Minute Manager)
• One-minute goal setting
• One-minute praise
• One-minute reprimand
• Performance coaching
• Developing and encouraging the people to achieve results
• Correcting Poor Performance
• Modifying and improving performance when mistakes are made

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 SETTING PERFORMANCE OBJECTIVES

• Peter Drucker sets 4 Essentials for the above:

• Quantity ---- Number game
• Quality ----- Difficult to describe but means how efficiently
• Timeliness --- Getting things done on time and within time
• Cost ---- Conserving and managing by taking care of 4Ms
• Management
• Manpower
• Material
• Machines
• Performance Review

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 CH-27 PROFESSIONAL PERFORMANCE
• Statesmanship ----- It is the ability to work with and
through the people. The statesman is skillful in human
relations and is able to multiply personal
accomplishments through the efforts of the others.
applying humans
• Entrepreneurship --- It is the ability to achieve results,
regardless of obstacles.
• Innovation --- It is the ability to generate new and
usable ideas. The innovator is never satisfied with the
status-quo.

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 METHODS TO IMPROVE PERFORMANCE
• Statesmanship
• Develop Good Human Relations Skills
• Seek ideas
• Solve Problems ----Get the facts, Weigh them, decide, take action, and then
follow it up
• Entrepreneurship
• Exercise good work habits
• Believe in yourself
• Be willing to take risks

• Innovation
• Keep an open mind
• Have a questioning mind
• Develop a new idea system

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 5 LEVELS OF PERFORMANCE EXCELLENCE
• Level 5 --- Exceptional Executive
• Assign responsibility to poor result, never blaming other people, external factors, or
bad luck
• Level 4 --- Effective Senior Leader
• Stimulates the group to high performance standards

• Level 3 --- Competent Manager

• Organizes people and resources toward the effective and efficient pursuit of
predetermined objectives
• Level 2 --- Contributing Team Manager
• Contributes to the achievement of the group objectives; works effectively with
others in a group setting
• Level 1 --- Highly Capable Individual
• Makes productive contributions through talent, knowledge skills, and good work
habits
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 CH 28 ---- SUSTAINING DISCIPLINE
• Mandated Obligations
• Define roles and responsibilities so that employees know what is
expected
• Establish rules and guidelines clearly so that employees understand
what is acceptable behavior
• Communicate rules to all the employees
• Establish effective methods and procedures for taking corrective actions
• Preserve Human dignity
• Obtain agreement that a problem exists
• Avoid double standards

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 USUAL DISCIPLINE PROBLEMS

• Tolerance
• Results in untrained, poorly organized, and unproductive
work-force
• Performance related problems go un-actioned
• Abhor Rigidity
• Hate or fear attitude develops among the employees
• Avoid Inconsistency
• Makes it difficult for the employees to predict anything

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 TAKING CORRECTIVE ACTIONS
• Establish just and reasonable rules based on core values
• Communicate rules to employees
• Provide immediate corrective action
• Create a system of progressive corrective measures
• Provide an opportunity for appeal against the decision
• Preserve human dignity
• Do not charge a rule violation without ascertaining facts
• Obtain an agreement that a problem exists
• Avoid negative emotions
• Remember the purpose of corrective actions
• Avoid double standards
• Enforce rules consistently and firmly

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 Abraham Lincoln’s Nine Key Areas of Leadership
1. Leadership variables --- (Work with honesty, courage and
persistence)

2. Power of vision --- Spell out your purposes

3. Importance of ethics --- (Be devoted to goodness
4. The empowerment of people --- (Be a servant leader)
5. Leadership principles
6. Understanding people
7. Multiplying effectiveness --- (Develop Trust and Learn the art of
delegation)

8. Developing others --- (Be a teacher, mentor)

9. Performance management --- (Be grateful to winners and
remove the losers)
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