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  • Soft Skills - Voice Process

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    ram lonkar
    17 views32 pages
    The document discusses understanding customer expectations and building rapport through different call styles. It emphasizes that customers expect and deserve good service because they are paying for it and see themselves as the boss in the customer-business relationship.

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    The document discusses understanding customer expectations and building rapport through different call styles. It emphasizes that customers expect and deserve good service because they are paying for it and see themselves as the boss in the customer-business relationship.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    17 views32 pages

    Soft Skills - Voice Process

    Uploaded by

    ram lonkar
    The document discusses understanding customer expectations and building rapport through different call styles. It emphasizes that customers expect and deserve good service because they are paying for it and see themselves as the boss in the customer-business relationship.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 32

    OBJECTIVE

    Perceptional change.

    Understand customers expectations.

    Understand different styles of call.

    Different ways of rapport building


    I want good service because
    I AM THE CUSTOMER.

    I should get good service because-


    I pay for the same, ‘nothing is free’.

    I deserve the best because I am the boss

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